Genpact is conducting a walk-in drive for Freshers/Exp as Process Associate Positions in Gurgaon Locations. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
Company Name: Genpact
Job Role: Voice Process Associate
Experience: 2 – 5 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Gurugram
Salary: Best in Industry
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Job Description:
Responsibilities
- Respond to customer queries and customer’s concern.
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies.
- Reproduce customer issues and escalate product bugs.
- Provide excellent customer service to our customers.
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.
Minimum qualifications
- Graduate (Any Discipline)
- Minimum 18 months of relevant experience is required.
Preferred qualifications
- Previous experience in international customer service role
- Effective probing skills and analyzing /understanding skills
- You should be able to work on a flexible schedule (including weekend shift)
Walk-in Details:
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Walk-in Date: 19th July 2025
Time: 1.30 PM to 2.30 PM
Video Call Login Details:
MS Teams Meeting ID: 432 074 914 4892
MS Teams meeting Passcode: FP7TU9bN
About Genpact Company:
Genpact is a global professional services firm that focuses on delivering digital transformation and intelligent operations services to businesses. Founded in 1997 as a business unit within General Electric, it became an independent company in 2005 and later went public in 2007. Genpact leverages digital technologies, data, and AI to help clients drive innovation and achieve measurable outcomes.
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Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
