Genpact is conducting a walk-in drive for Freshers/Exp as Customer Service Associate Positions in Hyderabad Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

Company Name: Genpact

Job Role: Customer Service Associate

Experience: 0 – 3 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Hyderabad

Salary: Best in Industry

Job Description:

Responsibilities

• Respond to customer queries and customer’s concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escalate product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.

Minimum qualifications

• Graduate (Any Discipline except Law/diploma)
• Freshers are eligible (Undergraduates/pursuing/result awaited candidates are not eligible)
• Candidates upto 3-year experience in voice process are eligible

Preferred qualifications

• Effective probing skills and analyzing / understanding skills
• Excellent proficiency with written English and with neutral English accent
• You should be able to work on a flexible schedule (including weekend shift)

Walk-in Details:

Walk-in Date: 19th & 20th Nov 2025

Time: 11.30 AM to 1.00 PM

Interview Details:

Genpact,
Plot No. 14/45,
IDA Uppal, Habsiguda,
Hyderabad 500079.

About Genpact Company:

Genpact is a global professional services firm that focuses on delivering digital transformation and intelligent operations services to businesses. Founded in 1997 as a business unit within General Electric, it became an independent company in 2005 and later went public in 2007. Genpact leverages digital technologies, data, and AI to help clients drive innovation and achieve measurable outcomes.