Company Name: Genpact
Job Role: Customer Service
Experience: 0 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Hyderabad
Salary: Best in Industry
Job Description:
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- Experience: Only Freshers are eligible (we are not considering post graduates/ undergraduate/pursuing candidates for these roles)
- Languages known: Hindi + English
- Work Location: Hyderabad (Only work from office)
- Shifts: Flexible with any shift
Responsibilities
- Handle Inbound/ Outbound Voice calls
- Respond to the customer queries & issues in timely manner
- Provide solution to the customer basis the available help articles and within the policies
- Replicate customers issue and report necessary bugs/suggestions/ideas
- Provide excellent services to the customers
- Work closely with internal departments to provide the required information/support to the customer
- Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
- Maintain a deep understanding of client process and policies
- Upskill to enhance the knowledge time to time and offer support
- Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business
Minimum qualifications
- Only Freshers are eligible.
- Graduation in any discipline except law (Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma)
- Excellent Voice Communication Skills
- Fluent in English & Hindi Languages
- Must possess knowledge of Email Clients & Basics of Internet Technology (Websites, Domains, Hosting, Browsers, Security, etc.
- Relevant experience in Customer Support through Phone and good in basic technical skills & Sales techniques.
Note: Please carry below documents with you:
- 3 copies of updated resume
- 3 Passport size photographs
- Original Aadhar card
- 2 copies of Aadhar card
- Payslip (if applicable)
Walk-in Details:
Walk-in Date: 16th April 2025
Time: 11.00 AM to 12.00 PM
Venue Details:
Genpact,
Plot No. 14/45,
IDA Uppal, Habsiguda,
Hyderabad 500079.
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