Company Name: HCLTech
Job Role: Customer Care Representative
Experience: 0 Years
Qualification: Under Graduates, Any Graduates
Job Type: Full Time
Job Location: Noida, Ghaziabad
Salary: Best in Industry
Job Description:
Qualification criteria:
- Excellent communication skills – both verbal and written – with a professional telephone etiquette
- Helpful, empathetic, and enthusiastic about customer service
- Freshers in UK/US Inbound calling preferably in Banking domain
Job Description
- Answer all inbound queries as per call flow procedure.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
- Break schedule adherence.
- Involvement in motivational activities, implementing feedback given during monitoring sessions.
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security – proprietary data of customers
Walk-in Details:
Walk-in Date: 19th to 22nd November 2024
Time: 11.00 AM – 4.00 PM
Venue Details:
HCL Technologies: – A- 8 & 9,
Sector 60, Noida, Uttar Pradesh 201301.
