Job description
We currently have openings in our Voice Process (100% Work from Office).
Designation
Customer Support Associate
Job Profile
Resolve customer queries through voice calls
Mandatory Criteria
Minimum Higher Secondary Pass
Freshers and experienced candidates can apply
Basic verbal communication skills in English and Hindi, with no major MTI
Candidates should not have attended any Tech Mahindra interview in the last 3 months
Customer-oriented mindset
No planned leave for the first 3 months after joining
5 working days with 2 rotational weekly offs
10-hour shift per day comprising 9 working hours and 1-hour break
Interview Process
HR Round General Screening
Typing Test- 25 WPM with 90% accuracy
Operations Round – General Assessment
Voice Versant Test (V3 and above)
Compensation
CTC for Freshers: 2,05,830 per annum
CTC for Experienced Candidates: 2,30,530 per annum (minimum 12 months of BPO experience)
Monthly Take-Home Salary:
Freshers: 12,442 per month
Experienced: 14,501 per month
Training
Training may be conducted during the night shift
Shift Timings
Any 10-hour shift between 9:00 AM and 9:00 PM in operations
Night shifts may be applicable during training
Documents Required
Educational Mark Sheets
Aadhaar Card
PAN Card
Offer Letter, Experience Letter, and last 3 months’ salary slips (for experienced candidates only)
Office address:
Tech Mahindra
DLF 2, 1st Floor, Block C
Rajarhat, Kolkata – 700156
(Opposite Geetanjali)
Documents to Carry
Updated Resume/CV
Aadhaar Card (Government-issued ID)
Important Note
This is a 3-month contractual position.
Contact Person _ Tanaya Saha (8777858386)
tanaya.saha2@techmahindra.com
Role: Customer Success Associate
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Temporary/Contractual
Role Category: Customer Success
Education
UG: Graduation Not Required
Key Skills
Communication SkillsCustomer Service
Time and Venue
21st September – 26 September , 9.30 AM – 5.30 PM
Action Area 2 Dlf 2 Rajarhat Newtown Kolkata 700156 (Tower C 1st Floor)
Contact – Tanaya Saha ( 8777858386 )
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
