Job description
Mega Walk-In Drive | International Voice Process | Freshers Hiring | Chennai | 5th October 2026
HCLTech is conducting a Mega Walk-In Drive for the role of Process Associate. We are looking for enthusiastic and customer-focused fresh graduates who are eager to build their careers in customer service and operations.
Job Details
Designation: Process Associate
Process: International Voice Process
Shift: US Shift
Location: Chennai
Experience: Fresher
Walk-In Details
Date: 5th October 2026 (Monday)
Time: 10:00 AM to 2:00 PM
Venue: HCLTech, Navalur, Chennai
HR SPOC: Aswini A
Overview of the Role
The Process Associate will play a crucial role in ensuring seamless customer operations in Healthcare domain. This position focuses on delivering exceptional customer service through voice, email, and chat channels, maintaining data accuracy, and driving process excellence. The role directly contributes to operational efficiency and customer satisfaction while supporting the delivery of world-class services.
Key Responsibilities
Respond promptly and effectively to customer queries through voice, email, and chat support channels.
Provide accurate information and ensure a positive customer experience during every interaction.
Accurately enter, update, and manage customer information across multiple systems and databases.
Troubleshoot customer concerns, provide appropriate resolutions, and escalate complex issues when required.
Adhere to process guidelines, quality standards, and compliance requirements.
Contribute to continuous improvement initiatives and operational efficiency.
Required Skills
Strong verbal and written communication skills.
Customer-focused mindset with excellent problem-solving abilities.
Ability to work effectively in a fast-paced environment.
Good analytical and organizational skills.
Basic computer proficiency and data management skills.
Eligibility Criteria
Freshers from the 2025 and 2026 pass-out batches.
Arts & Science graduates only.
Candidates should possess strong communication skills and a willingness to work in the US Shift.
Educational Qualifications
Bachelor’s Degree in Arts & Science disciplines.
Not Eligible
BE / B.Tech
Msc IT
MCA
M.Tech
IT-related Engineering Graduates
Interested and eligible candidates are encouraged to attend the walk-in drive with an updated resume.
#HCLTech #WalkInDrive #FreshersHiring #InternationalVoiceProcess #ProcessAssociate #USShift #ChennaiJobs #CustomerSupport #CareerOpportunity #ArtsAndScienceGraduates #VoiceProcess #JobsForFreshers #ImmediateHiring #HCLTechCareers
Role: Customer Onboarding – Voice / Blended
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Education
UG: Any Graduate
Key Skills
Skills highlighted with ‘‘ are preferred keyskills
Customer SupportHealthcare BPOInternational Voice Process
US ProcessVoice ProcessVoice Support
Time and Venue
5th October , 10.30 AM – 2.00 PM
ETA-3, Sandhiya infocity (Near Vivira mall), Chennai
Contact – Aswini A
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
