HDFC Bank is conducting a walk-in drive for Freshers/Exp as Welcome Desk Positions in Bangalore Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

Company Name: HDFC Bank

Job Role: Welcome Desk

Experience: 1 – 4 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Bangalore

Salary: Rs.3,00,000/- to Rs.5,00,000/-

Job Description:

Responsibility Assigned

• Attend and Service the requirements of all Managed Customers visiting at the Branch
• Assist RMs in servicing the Managed Customer Base in their portfolios
• Specialized resource to pro-actively resolve customer queries, service requirements, product customization, etc to ensure primary banking behavior of Managed Customers
• Liasoning with various departments to cater the service requirements of the client
• Handling escalations of Managed Customers for their service requirements
• Maintaining portfolio health i.e. Profile Updation , Re KYC completion , PAN and contact details updation
• Ensure action on central triggers / customer service initiatives
• Handle Clearing Referrals for Managed Customers
• Assisting RMs with Form filling / completion of documentation for processing of Customer instructions including LC/ BG / Forex transaction documentation
• Resolve Customer complaints received at Branch for Managed Customers.
• Action on Band 1 and Band 2 Customer base
• Migration of transactions to Digital Banking Channels i.e. Net Banking/ E-Net, Mobile Banking, Phone Banking, Insta-Alerts, Email Statements etc as per customer profile / needs / preference
• Contribute effectively to branch sales through inbound interactions / references / Lobby customers

Sales

Contribute effectively to branch sales through inbound interactions / references / Lobby customers

Educational Qualifications

Key Skills

Graduation/Post Graduatiom

Certifications:

• NISM- VA
• CAIIB (Optional)
• Internal Certification (SAP Portal)
• IRDA
• POSP

Banking Product Knowledge
Planning and Organizing Skills
Interpersonal Skills
Sales and Influencing Skills
Communication
Knowledge of Competition

Experience Required

• Minimum experience in years 1 yr
• Exposure to banking preferable

Major Stakeholders(intra team and cross functional stakeholders, who would need to be interacted with for discharging duties)

Customers
Branch Banking Team
Operations
HLIC
Insurance CAM
MF Fund houses personnel
HSL personnel

Walk-in Details:

Walk-in Date: 13th March 2026

Time: 9.30 AM – 5.30 PM

Interview Address:

HDFC Bank Koramangala Main Branch,
ite No. 6B 20th Main 07th Block
Koramangala, Bangalore 560095
(Branch Code – 53)

About HDFC Bank:

HDFC Bank Limited is a leading Indian banking and financial services company. It was one of the first private sector banks to be approved in India and is headquartered in Mumbai. HDFC Bank offers a wide range of financial products and services for both retail and corporate customers