Company Name: HDFC Bank
Job Role: Customer Service
Experience: 1 – 3 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Chennai
Salary: Best in Industry
Job Description:
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- Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.
- Call handling as per defined standards.
- Accurate resolution for customer queries.
- Promoting Digital Banking services for a superior customer service experience.
- Profiling of customers in order to aid right cross-servicing of Bank products
- Accurate logging and resolution of complaints.
- Attrition control of customers.
- Regular interactions with the customers and pro-actively assessing customer needs.
- Deepening relationship by cross selling ‘sticky products’ like Demat, Bill Pay, Advisory etc.
- Ensure portfolio quality of relationship while racing considering eligibility.
- Monitor large amount movements and account closure from the deposit accounts.
Preferred candidate profile
- Basic Banking
- Communication
- Experience Candidate Only
Apply Mode: Walk-in
Walk-in Details:
Walk-in Date: 11th to 12th Feb 2025
Time: 10.30 AM – 1.30 PM
Interview Address:
HDFC Bank,
5th Floor- B- Wing,
Commerzone Building,
Mount Ponnamalle, Porur,
Chennai.
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