HDFC Bank is conducting a walk-in drive for Freshers/Exp as Customer Executive Positions in Mumbai Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

Company Name: HDFC Bank

Job Role: Customer Executive

Experience: 1 – 6 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Mumbai

Salary: Rs.2,75,000/- to Rs.6,00,000/-

Job Description:

Job Purpose

• Respond to customer first contact resolution mails received at designated liability ID as per agreed business TAT
• Responsible to identify NFTR cases and follow up with the concern business unit for adequate resolution
• To ensure adherence to all laid down process while responding to customer mails
• Responsible to provide complete and accurate resolution to customers, to achieve the overall objective of Customer satisfaction.
• To identify & review request received from customer for charges waiver and raise request in Branch Waiver system as per EMT grid.

Customer Focused /accurate resolution on assigned emails

• To identify NFTR cases and follow up with the concern business unit for adequate resolution
• Respond to all queries raised by the customer with customer satisfaction as the prime focus
• To refer cases to the floor manager / Unit manager wherever customer request is getting declined. To check for opportunities to fulfill customer requirement.
• To ensure adherence to audit compliance as well as quality norms defined by business.

Maintain 100% system adherence and accuracy

• To capture all customer interactions in the system with complete information to ensure details are available for any future reference.
• Waivers to be provided correctly, considering the customer profile, payment history etc.
• All commitments made to customers to be honoured and should avoid manual errors which will impact service delivery to customer.

Timely resolution all customer E-mails

• Respond to customer queries on the same day when mail is allocated. To ensure none of the assigned mails are left without the required action.
• To aim at first time resolution and to send holding responses only when details / resolution are awaited.
• In case an interim response is being sent to the customer, daily review of these cases is to be done and provide resolution to customers within the agreed timelines
• To ensure adherence on TAT as per benchmark, for all queries received through email

Graduation:

• Banks Product Knowledge
• Good communication & written skills
• Sales and Influencing Skills
• Interpersonal skills
• Positive attitude

Major Stakeholders(intra team and cross functional stakeholders, who would need to be interacted with for discharging duties)(examples listed below)

• Head EMT
• All unit managers / team leaders.
• CPU
• Direct Banking
• Branches

Walk-in Details:

Walk-in Date: 30th to 31st January 2026

Time: 9.30 PM – 3.00 PM

Interview Address:

HDFC Bank LTD,
Akruti Business Port,
3rd Floor, EMT Department,
MIDC Road no. 13, Andheri East,
Mumbai – 400093.
Landmark – Opp. Hotel Regale by Tunga, Next to China Lawn Restaurant.

Contact – Anay Kulkarni/Pushpendra Singh

About HDFC Bank:

HDFC Bank Limited is a leading Indian banking and financial services company. It was one of the first private sector banks to be approved in India and is headquartered in Mumbai. HDFC Bank offers a wide range of financial products and services for both retail and corporate customers