HDFC Bank is conducting a walk-in drive for Freshers/Exp as Virtual Customer Care Positions in Chennai, Coimbatore Locations. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

Company Name: HDFC Bank

Job Role: Virtual Customer Care

Experience: 1 – 6 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Chennai, Coimbatore

Salary: Best in Industry

Job Description:

Customer Engagement

• Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.
• Call handling as defined standards.
• Accurate resolution for customer queries.
• Promoting Digital Banking services for superior customer service experience.
• Profiling of customers to aid right cross-servicing of Bank products
• Accurate logging and resolution of complaints.
• Attrition control of customers.
• Regular interactions with customers and pro-actively assessing customer needs.
• Deepening relationships by cross selling ‘sticky products’ like Demat, Bill Pay, Advisory etc.
• Ensure portfolio quality of relationship while racing considering eligibility.
• Monitor large amount movements and account closure from the deposit accounts.
• Ensure retention of customers

Achievement of portfolio parameters

Meet the defined objectives of the Portfolio managed by the respective VRM

Sales

• Right cross-sell of products basis profiling and engagement.
• Penetration of products across groups.
• Sales across all product segments-TPP, Assets, Cards, etc.
• Acquiring & grouping of all related IDs of the Primary ID.
• Use of triggers to track maturity of FDs, movement of CASA balances etc.and prevent outflow.
• Ensure Staff are trained on product knowledge and requisite certifications.
• Income to be generated at a customer level.

Interaction Quality

• Achieve Quality benchmarks defined from time to time.
• Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.

Audit and Service Quality

• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management
• Ensure accurate and timely submission of financial transactions. & requests.
• Adherence to set processes of updating customer interactions in CRM.

MIS Reporting

Ensure timely submission of Customer base review / reports as requested by Central Team / Senior Management.

Walk-in Details:

Walk-in Date: 18th to 21st Feb 2026

Time: 10.00 AM – 4.00 PM

Interview Address:

Chennai Venue:

HDFC Bank Ltd,
6th Floor B -Wing,
Commer zone Building Mount Poonamalle Road,
Porur Chennai- 600116.

Contact – Ganesh & Kavitha Ragunathan

Coimbatore Venue:

HDFC Bank Ltd,
Aditya Techno park 368,
ground floor, Saravanam Patti village,
Thudiyalur Saravanam Patti,
Coimbatore -641035.

Contact – Nancy Joseph

About HDFC Bank:

HDFC Bank Limited is a leading Indian banking and financial services company. It was one of the first private sector banks to be approved in India and is headquartered in Mumbai. HDFC Bank offers a wide range of financial products and services for both retail and corporate customers