Company Name: HTC Global Services
Job Role: Technical Support
Experience: 1Â – 3 Years
Qualification: Any Graduates / Diploma
Job Type: Full Time
Job Location: Chennai
Salary: Rs.3,50,000/- to Rs.4,50,000/-
Job Description:
- Candidate Should have work experience in International Markets (US/UK/EU)
- Receive incoming calls from Client Community and provide first level support while following policies and procedures.
- Troubleshoot, analyze and resolve customer concerns.
- Research, resolve, and respond to questions received via telephone calls, emails, and call backs in a timely manner, in accordance with standards
- Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
- Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers
Preferred candidate profile
- Any Graduate/ Diploma
- 1- 4 years in International customer support.
- Immediate joiners preferred
- Location – Chennai (Work from Office)
- Knowledge and understanding of providing customer service
- Strong listening, verbal, and written communication skills
- Willing to work in 24*7 shift
Walk-in Details:
Walk-in Date: 16th December 2024
Time: 4.30 PM – 5.30 PM
Venue Details:
HTC Global Services(India) Pvt. Ltd.
(Caretech Building) Lakeview,
MEPZ Tambaram Sanatorium,
Chennai-45.
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