Company Name: IndusInd Bank

Job Role: Customer Support Executive

Experience: 0 – 3 Years

Qualification: Any Graduates

Job Type: Full Time

Job Location: Mumbai

Salary: Rs.1,00,000/- to Rs.4,00,000/-

Job Description:

Responsibilities :

• Answer inbound calls and assist customers with their Queries/Request/Complains.
• Raise Request & Complaints on behalf of the customer in the CRM tool.
• Generate leads and educate customers about new products & their benefits.
• Maintain and adhere to compliance guidelines
• Capture problem indicators, highlight and suggest improvement
• Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
• Maintain adequate knowledge levels on products, processes and systems used
• Ensure sales target are met

Skills Required:

• Excellent verbal communication skills
• Ability to comprehend, capture as well as interpret basic customer information
• Strong customer service focus
• Knowledge of Banking / Credit cards preferred
• Work Timings: Open to work in shifts male 24*7 / rotational offs (For Female shift window will be 6:30 am to 8:30 pm)
• Languages Required: Excellent English + Hindi (compulsory).
• Academics needs to be first class in 10th,12th and Graduation.
• Candidates need to be residing (Churchgate to Virar) (CST to Ghatkopar)
• Candidates need to be proficient in language capabilities and need to clear the written aptitude exam scoring 40 out of 50.
• Education: Graduates (Any stream)

Salary bracket:

Freshers INR 3.00 Lacs + Performance Bonus.

Walk-in Details:

Walk-in Date: 15th to 22nd June 2025

Time: 10.30 AM – 4.30 PM

Interview Address:

IndusInd Bank Ltd,
Solitaire Corporate Park,
Guru Hargovindji Marg Building No. 8,
3rd floor, Andheri Kurla Road,
Andheri (E), Mumbai – 400093.

About IndusInd Bank:

IndusInd Bank is a prominent private-sector bank in India, headquartered in Mumbai, Maharashtra. Established in 1994 by the Hinduja Group, the bank offers a wide range of financial services, including retail banking, corporate banking, and wealth management.