IndusInd Bank is conducting a walk-in drive for freshers/exp as Phone Banking Officer positions in Mumbai location. This opportunity is open to all graduates. For more details regarding the walk-in interview, including the specific venue and timing, please refer to the additional sections provided.

Company Name: IndusInd Bank

Job Role: Phone Banking Officer

Experience: 0 – 4 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Mumbai

Salary: Rs.2,75,000/- to Rs.5,00,000/-

Job Description:

Job Role:

• Answer inbound calls and assist customers with their Queries/Request/Complains.
• Raise Request & Complaints on behalf of the customer in the CRM tool.
• Generate leads and educate customers about new products & their benefits.
• Maintain and adhere to compliance guidelines.
• Capture problem indicators, highlight and suggest improvement.
• Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy.
• Maintain adequate knowledge levels on products, processes and systems used.
• Ensure sales target are met.

Skills Required:

• Excellent verbal communication skills.
• Ability to comprehend, capture as well as interpret basic customer information.
• Strong customer service focus.
• Knowledge of Banking / Credit cards preferred.

Working hour : Open to work in shifts male 24*7 / rotational offs (For Female shift window will be 6:30 am to 8:30 pm)
Languages Required : Excellent English + Hindi (compulsory.Academics needs to be first class in 10th,12th and Graduation).
Candidates need to be residing (Churchgate to Virar) (CST to Ghatkopar).
Candidates need to be proficient in language capabilities and need to clear the written aptitude exam scoring 40 out of 50.
Education : Graduates (Any stream).
Salary bracket: Freshers INR 3.00 Lacs + Performance Bonus.

Walk-in Details:

Walk-in Date: 12th to 18th December 2025

Time: 10.00 AM – 4.00 PM

Interview Address:

Solitaire Corporate Park,
Building Number 8, 3th Floor,
Guru Hargovindji Marg,
Chakala JB Nagar, Andheri East,
Mumbai, MAHARASHTRA 400093.

Contact – Yogesh Mehara ( 8655586731 )

About IndusInd Bank:

IndusInd Bank is a prominent private-sector bank in India, headquartered in Mumbai, Maharashtra. Established in 1994 by the Hinduja Group, the bank offers a wide range of financial services, including retail banking, corporate banking, and wealth management.