Company Name: Infosys
Job Role: Order Management – Non Voice
Experience: 1 – 3 Years
Qualification: Any Graduates / Any Post Graduates
Job Type: Full Time
Job Location: Bangalore
Salary: Best in Industry
Job Description:
Key Responsibilities:
- Order Lifecycle Management: Manage the full order lifecycle, including order entry, modifications, holds management, and deal renewals.
- Customer Interaction: Address customer queries and concerns efficiently, ensuring a high degree of customer satisfaction.
- Escalation Management: Proactively resolve issues to prevent escalations, maintaining seamless communication with customers and stakeholders.
- Quality Focus: Ensure all transactions meet quality standards, with zero defects and adherence to policies.
- Invoicing and Billing: Ensure accurate and timely billing for orders, with strict attention to detail in the invoicing process.
- Stakeholder Communication: Engage with cross-functional teams to ensure smooth order processing and timely resolution of issues.
- Process Compliance: Adhere to all internal processes, quality guidelines, and SLAs, ensuring no compliance gaps.
- System Utilization: Work with ERP and CRM systems (e.g., SAP, Oracle) along with MS Office applications to manage order and process documentation.
- Continuous Improvement: Identify process gaps and suggest improvements for efficiency and better customer experience.
- Shift Flexibility: Be adaptable to working across various shifts, ensuring 24/7 operational support.
Qualifications:
- Education: Any Graduate/Postgraduate. A certificate in Supply Chain Management or related fields is a plus.
- Experience: Minimum of 2 years in Order Management and Order-to-Cash processes in a BPM environment, with experience in international business settings.
- Technical Skills: Proficient in ERP/CRM tools and MS Office applications (Excel, Word, PowerPoint).
- Communication Skills: Excellent verbal and written communication skills are essential.
- Problem-Solving Abilities: Strong problem-solving skills to resolve customer and process issues swiftly.
- Customer Focus: A customer-first attitude with an ability to handle complex and sensitive queries professionally.
- Attention to Detail: Meticulous attention to detail, ensuring accuracy and compliance in all aspects of order management.
- Shift Requirements: Flexibility working in various shifts, including night shifts, with a 100% work-from-office arrangement.
Key Performance Indicators:
- Quality Scores: Maintain high-quality metrics and adherence to standards.
- Escalation Avoidance: Zero escalations resulting from work inaccuracies or delays.
- Customer Satisfaction: Ensure a high level of customer satisfaction through timely resolution of queries and proactive communication.
Walk-in Details:
Walk-in Date: 4th December 2024
Time: 9.30 AM – 12.30 PM
Venue Details:
Infosys BPM Limited.,
#785, Ground Floor Axis Sai Jyoti,
15th Cross 100 Feet Road, Sarakki,
1st Phase. J P Nagar, Bengaluru,
Karnataka 560078
Landmark: Near Sindhoor Convention Centre.
Hot Openings:
