Infosys is conducting a walk-in drive for Freshers/Exp as Process Specialist Positions in Bangalore Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

Company Name: Infosys

Job Role: Process Specialist

Experience: 2 – 4 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Bangalore

Salary: Best in Industry

Job Description:

The Dispute Resolution Analyst is responsible for reviewing, analyzing, and resolving first-level disputes related to multiple reason codes and card brands. This role involves handling merchant responses, validating documentation, and ensuring compliance with card network regulations and internal policies.

Key Responsibilities:

Dispute Handling:

• Review and analyze first-level disputes across various reason codes and card brands.
• Ensure timely and accurate resolution of disputes in accordance with card network rules and internal guidelines.

Merchant Interaction:

• Receive and review merchant responses for disputed transactions.
• Attach relevant documentation to cases as required for resolution.

Documentation & Compliance:

• Maintain accurate records of dispute cases and supporting documents.
• Ensure compliance with regulatory and card brand requirements.

Process Adherence:

• Follow daily work instructions and adapt to newly introduced assignments.
• Escalate complex cases or exceptions to higher-level teams as per defined procedures.

Required Skills & Qualifications:

• Strong analytical and problem-solving skills.
• Knowledge of card brand dispute processes and reason codes.
• Attention to detail and ability to work with documentation.
• Good communication skills for interacting with merchants and internal teams.
• Ability to follow structured workflows and adapt to new processes.

Preferred Experience:

• Prior experience in dispute resolution, chargeback handling, or merchant services.
• Familiarity with card network rules (Visa, Mastercard, etc.).

Documents and things to Carry:

• Carry a print out your updated resume;
• Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
• All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)
• Candidates to carry mobile charger and ear/headphones to the hiring venue for in-person assessments and evaluations

Pointers to note:

Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance

Apply Mode: Walk-in

Walk-in Details:

Walk-in Date: 17th Feb 2026

Time: 10.00 AM to 12.30 PM

Interview Address:

Infosys Limited,
No. 40/P-41/P, Building: 68
Gate: 2, Electronic City phase 2,
Industrial Area, Konappana Agrahara,
Bangalore- 560100.
Landmark: In Between Sunik Industries and Tejas Networks.

Contact – TA Team

About Infosys:

Infosys is a global leader in digital services and consulting, providing technology-enabled business solutions. Founded in 1981, the company has grown from a small startup to a major international player with over 300,000 employees and a presence in over 50 countries. Infosys focuses on helping clients with their digital transformation journey, offering services in areas like AI, cloud, and agile workflows.