Company Name: Infosys
Job Role: Customer Executive
Experience: 1 – 4 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Bangalore
Salary: Best in Industry
Job Description:
Skill Expectations:
- Course upload & Creation on LMS Providing Course Overview and Course details
Scheduling events - Registering learners
- Facilitating the event/session
- Resolve technical issues such as helping participants who are having trouble logging on or starting their video and/or audio broadcasts
- Distributing their contact information with participants prior to the first class session so they know who to contact
- If required set up a separate chat pod for your facilitator to use to communicate directly with you without interrupting the class
- Sharing enrollment list on daily/weekly basis with Facilitators
- Marking attendance and course completion
- Capturing Feedback
- Client communication and stakeholder management
Behavioral Expectations
- Ensuring adherence to SLAs and quality expectations
- Handle queries and calls if needed
- Required/Desirable Skill set, Education and/or Work Experience
Requirements:
- Any Bachelors Degree
- 1-2 years of experience in Learning Facilitation and addressing Event/Session participant queries
- Excel advanced
- Required to work in UK Shift
- Proficiency in SAP SuccessFactors Learning Management System
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
- Exposure to international clients and client management
Documents and things to Carry:
- Carry a print out your updated resume;
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
- Candidates to carry mobile charger and ear/headphones to the hiring venue for in-person assessments and evaluations
Walk-in Details:
Walk-in Date: 18th December 2024
Time: 10.00 AM – 2.00 PM
Venue Details:
Infosys BPM Limited.,
#785, Ground Floor Axis Sai Jyoti,
15th Cross 100 Feet Road, Sarakki,
1st Phase. J P Nagar, Bengaluru, Karnataka 560078.
Landmark: Near Sindhoor Convention Centre.
Hot Openings:
