Jana Small Finance Bank is conducting a walk-in drive for freshers/exp as Customer Relationship Manager positions in Kolkata location. This opportunity is open to all graduates. For more details regarding the walk-in interview, including the specific venue and timing, please refer to the additional sections provided.

Company Name: Jana Small Finance Bank

Job Role: Customer Relationship Manager

Experience: 0 – 5 Years

Qualification: 12th / Any Graduates

Job Type: Full Time

Job Location: Kolkata

Salary: Rs.1,75,000/- to Rs.3,00,000/-

Job Description:

1. Direct Business Sales (DB Sales)

• Identify and approach potential customers in villages and local markets for microfinance loan products.
• Generate new business leads through field visits and local networking.

2. Loan Product Promotion

• Explain the features, benefits, eligibility, and repayment structure of group loans and individual loans to customers.
• Conduct customer meetings and awareness sessions in the local community.

3. Customer Acquisition

• Source new customers and help in forming Joint Liability Groups (JLG) where required.
• Ensure customer onboarding as per bank guidelines.

4. Field Verification Support

• Conduct preliminary verification of customer residence and business before loan processing.
• Ensure documents and customer details are accurate.

5. Application & Documentation

Assist customers in completing loan application forms.

Collect and submit required documents to the branch for processing.

6. Customer Relationship Management

Maintain good relationships with customers to ensure repeat business and referrals.

Guide customers on proper loan utilization.

7. Sales Target Achievement

• Achieve monthly and quarterly loan disbursement targets assigned by the branch.
• Focus on quality customer sourcing and portfolio growth.

8. Field Travel

• Travel regularly within assigned villages/local areas using a two-wheeler for customer meetings and business sourcing.

Key Skills

• Strong sales and communication skills
• Ability to build relationships with rural customers
• Field sales and lead generation capability
• Basic documentation and reporting skills

Basic Requirement

• Comfortable with daily field travel
• Two Wheeler requried
• Knowledge of local villages/areas
• Customer-focused and target-driven attitude

Sk Gousul Anam – BH – call – 853686370 Theree

Walk-in Details:

Walk-in Date: 22nd to 31st March 2026

Time: 9.30 AM – 2.00 PM

Interview Address:

Jana Small Finance Bank Ltd.
ADONIS ARCHISA, Ground & First Floor,
Garia Station Road, Fartabad More,
Kolkata, PIN- 700084.

Contact – Sk Gousul Anam ( 6361318122 )

About Jana Small Finance Bank:

Jana Small Finance Bank (JSFB), originally Janalakshmi Financial Services, is a Bengaluru-based scheduled commercial bank focused on financial inclusion, serving underbanked customers with digital & traditional banking, loans (MSME, Agri, Housing), and deposits, evolving from India’s largest MFI to a significant player in the SFB space with millions of customers and a digital-first vision for inclusive growth.