Company Name: Mphasis

Job Role: Technical Support Engineer

Experience: 1 – 4 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Bangalore

Salary: Best in Industry

Job Description:

We have an exciting opportunity at Mphasis for professionals like you who understand the importance of getting things right from the start especially when it comes to ITO – Service Desk (Technical Support Engineer)

Essential Job Functions:

• Effective Business Communication
• Strong time management
• Communication in neutral or American accent over phone and grammar skills
  Analytical skills
• Ability to follow process and procedures. Escalate unknown issues or questions without delay
• Prompt response to telephone calls, email, and instant message requests for technical support
• Operating the computer, OS and Knowledge base navigation
• Use of Ticketing tool
• Account Management / Password reset
• Active listening and probing skills
• Level 1 and 1.5 technical troubleshooting
• Experience and or understanding of Virtual Desktop Infrastructure support (Citrix Xen Desktop, Xen App, Receiver)
• Knowledge of remote support tools, i.e., Bomgar, Remote Desktop, Citrix, Desktop Director
• Proficient in MS Office 2013, 2016 and must have knowledge of O365
• Must have worked on Windows 7 and Windows 10 support for laptops and desktops
  Documents, tracks, and monitors new and open Incidents until resolution or proper escalation
• Knowledge of Wyse thin and zero client support, set up and connectivity
• Supporting issues with Printer installations, HP Print and Scan via USB
• Cisco VPN client support

CANDIDATE SHOULD HAVE PASSPORT
Immediate joiners preferred
Candidates are required to bring a hard copy of their resume. Please mention HR Apoorva name on it.

Walk-in Details:

Walk-in Date: 14th & 15th July 2025

Time: 10.00 AM – 2.00 PM

Interview Address:

Mphasis,
Global Village Tech Park,
Tower F, 4th Floor,
Mylasandra – Pattenegere Villages,
Off Bangalore -Mysore Expressway,
RVCE Post, Bangalore-560059.

Contact – Bhavya Periyadan

About Mphasis:

Mphasis is a global information technology (IT) solutions provider specializing in cloud and cognitive services. They help enterprises transform their businesses by applying next-generation technologies. Headquartered in Bengaluru, India, Mphasis operates in the United States, India, Europe, the Middle East, Africa, and internationally. The company was formed after the merger of MphasiS Corporation and BFL Software Limited