Company Name: Mphasis
Job Role: Technical Support Engineer
Experience: 1 – 4 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Bangalore
Salary: Best in Industry
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Job Description:
We have an exciting opportunity at Mphasis for professionals like you who understand the importance of getting things right from the start especially when it comes to ITO – Service Desk (Technical Support Engineer)
Essential Job Functions:
- Effective Business Communication
- Strong time management
- Communication in neutral or American accent over phone and grammar skills
Analytical skills - Ability to follow process and procedures. Escalate unknown issues or questions without delay
- Prompt response to telephone calls, email, and instant message requests for technical support
- Operating the computer, OS and Knowledge base navigation
- Use of Ticketing tool
- Account Management / Password reset
- Active listening and probing skills
- Level 1 and 1.5 technical troubleshooting
- Experience and or understanding of Virtual Desktop Infrastructure support (Citrix Xen Desktop, Xen App, Receiver)
- Knowledge of remote support tools, i.e., Bomgar, Remote Desktop, Citrix, Desktop Director
- Proficient in MS Office 2013, 2016 and must have knowledge of O365
- Must have worked on Windows 7 and Windows 10 support for laptops and desktops
Documents, tracks, and monitors new and open Incidents until resolution or proper escalation - Knowledge of Wyse thin and zero client support, set up and connectivity
- Supporting issues with Printer installations, HP Print and Scan via USB
- Cisco VPN client support
CANDIDATE SHOULD HAVE PASSPORT
Immediate joiners preferred
Candidates are required to bring a hard copy of their resume. Please mention HR Apoorva name on it.
Walk-in Details:
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Walk-in Date: 14th & 15th July 2025
Time: 10.00 AM – 2.00 PM
Interview Address:
Mphasis,
Global Village Tech Park,
Tower F, 4th Floor,
Mylasandra – Pattenegere Villages,
Off Bangalore -Mysore Expressway,
RVCE Post, Bangalore-560059.
Contact – Bhavya Periyadan
About Mphasis:
Mphasis is a global information technology (IT) solutions provider specializing in cloud and cognitive services. They help enterprises transform their businesses by applying next-generation technologies. Headquartered in Bengaluru, India, Mphasis operates in the United States, India, Europe, the Middle East, Africa, and internationally. The company was formed after the merger of MphasiS Corporation and BFL Software Limited
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Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
