Job description
Greetings from Mphasis!!
We have a Walk in drive scheduled on 15th Oct 26 in Bangalore Location for Customer Support Officer role. (International Voice Process)
Interview Location: Mphasis, Tower-F, 4th Floor, Global Village, Mylasandra-Pattenegere Villages, Off Bangalore -Mysore Expressway, RVCE Post, Bangalore-560059
Work Location: Mphasis, 4th Floor, Bagmane World Technology Center, WTC4, KR Puram, Marathahalli Outer Ring Road, Mahadevapura, Bangalore 560048
Time – 11:00am – 1:30pm IMMEDIATE JOINERS ONLY Must have original soft copy of all the education and work-related documents without any issues.
Job Summary
Handle Inbound and Outbound calls
Coordinating with Operations and other support functions for any help related on calls
Follow the guidelines set out for calls handling
All the KPI/KRAs assigned to be met
Skills required:
Having strong English verbal language skills that enable the Associate to conduct, understand and handle free-flowing and difficult conversations on Calls, whilst comprehending and responding to the needs of each customer.
Ability to actively listen and question with purpose and in clear, concise, and understandable English to enable the Associate to understand the issues that the Customers need resolving.
Ability to provide clear explanations so that the Customer understands the information the Associate wishes to convey.
Flexible to work in rotational and night shift.
100% WORK FROM OFFICE
Years of experience needed 6 to 12 months in International Customer Service Voice and Collections
We have a Walk in drive scheduled on 15th Oct 26 in Bangalore Location for Customer Support Officer role. (International Voice Process)
Interview Location: Mphasis, Tower-F, 4th Floor, Global Village, Mylasandra-Pattenegere Villages, Off Bangalore -Mysore Expressway, RVCE Post, Bangalore-560059
Work Location: Mphasis, 4th Floor, Bagmane World Technology Center, WTC4, KR Puram, Marathahalli Outer Ring Road, Mahadevapura, Bangalore 560048 Time – 11:00am – 1:30pm
IMMEDIATE JOINERS ONLY
Must have original soft copy of all the education and work-related documents without any issues.
— Please make sure to carry your hard copy resume and Aadhar card original —
Role: Collections
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Education
UG: Graduation Not Required
Key Skills
Skills highlighted with ‘‘ are preferred key skills
International Voice Process
Collection Management, International Call Center, Collections Process, Voice Process, International Process, International BPO, International Calling
Time and Venue
15th October , 10.00 AM – 1.00 PM
Mphasis, Tower-F, 4th Floor, Global Village, Mylasandra-Pattenegere Villages, Off Bangalore -Mysore Expressway, RVCE Post, Bangalore-560059
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
