Company Name: NTT Data
Job Role: Software Engineer
Experience: No Prior Experience Required
Qualification: Bachelor Degree
Job Type: Full Time
Job Location: Mumbai
Salary: Best in Industry
Job Description:
Responsibilities of the Candidate:
- Proactively monitors the work queues.
- Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
- Updates tickets with resolution tasks performed.
- Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
- Captures all required and relevant information for immediate resolution.
- Provides second-level support to all incidents, and requests and identifies the root cause of incidents and problems.
- Communicates with other teams and clients to extend support.
- Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
- Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift.
- Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
- Works with automation teams for effort optimization and automating routine tasks.
- Ability to work across various other resolver groups (internal and external) like Service Provider, TAC, etc.
- Identifies problems and errors before they impact a client’s service.
- Provide assistance to L1 Security Engineers for better initial triage or troubleshooting.
- Leads and manages all initial client escalation for operational issues.
- Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
Requirements:
- Bachelor’s degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
- Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
- Relevant certifications include (but not limited to) –
- CCNP or equivalent certification
- CCNA certification in must, CCNP in Security or PCNSE certification is good to have
- Microsoft Certified: Azure Administrator Associate
- AWS Certified: Solutions Architect Associate
- Veeam Certified Engineer
- VMware Certified Professional: Data Centre Virtualization
- Zerto, pure, vxrail
- Google Cloud Platform (gcp)
- Oracle Cloud Infrastructure (oci)
- SAP Certified Technology Associate – OS DB Migration for SAP NetWeaver 7.4
- SAP Technology Consultant
- SAP Certified Technology Associate – SAP HANA 2.0
- Oracle Cloud Infrastructure Architect Professional
- IBM Certified System Administrator – WebSphere Application Server Network
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