HDFC Bank is conducting a walk-in drive for Freshers/Exp as Relationship Manager Positions in Kolkata Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

Company Name: HDFC Bank

Job Role: Relationship Manager

Experience: 0 – 4 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Kolkata

Salary: Best in Industry

Job Description:

• Meet the defined objectives of the Portfolio managed by the respective VRM
• Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.
• Call handling as per defined standards.
• Accurate resolution for customer queries.
• Promoting Digital Banking services for a superior customer service experience.
• Profiling of customers in order to aid right cross-servicing of Bank products
• Accurate logging and resolution of complaints.
• Attrition control of customers.
• Regular interactions with the customers and pro-actively assessing customer needs.
• Deepening relationship by cross selling ‘sticky products’ like Demat, Bill Pay, Advisory etc.
• Ensure portfolio quality of relationship while racing considering eligibility.
• Monitor large amount movements and account closure from the deposit accounts.
• Ensure retention of customers
• Meet the defined objectives of the Portfolio managed by the respective VRM
• Right cross-sell of products basis profiling and engagement.
• Penetration of products across groups.
• Sales across all product segments-TPP, Assets, Cards etc.
• Acquiring & grouping of all related IDs of the Primary ID.
• Use of triggers to track maturity of FDs, movement of CASA balances etc and prevent outflow.
• Ensure Staff are trained on product knowledge and requisite certifications.
• Income to be generated at a customer level.
• Achieve Quality benchmarks defined from time to time.
• Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.
• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management
• Ensure accurate and timely submission of financial transactions & requests.
• Adherence to set processes of updating customer interactions in CRM next.
• Ensure timely submission of Customer base review / reports as requested by Central Team / Senior Management.

Walk-in Details:

Walk-in Date: 17th Oct 2025

Time: 11.00 AM – 3.30 PM

Interview Address:

HDFC Bank,
Candor TechSpace, 1th Floor,
C2 (Phone Banking), Gate Number 1,
DH Block (New Town), Block-1,
Action Area I, Chakpachuria,
New Town, West Bengal – 700135.

Contact – Dipanwita Banrjee ( 8910968350 )

Note: Please carry updated resume and passport sized photo, Government Photo ID

About HDFC Bank:

HDFC Bank Limited is a leading Indian banking and financial services company. It was one of the first private sector banks to be approved in India and is headquartered in Mumbai. HDFC Bank offers a wide range of financial products and services for both retail and corporate customers