Company Name: Accenture

Job Role: Process Associate

Experience: 1 – 6 Years

Qualification: 12th / Any Graduate

Job Type: Full Time

Job Location: Mumbai

Salary: Best in Industry

Job Description:

Roles and responsibilities:

Are you looking to build an extraordinary career in Service Help desk Support Voice Process? What would you do? You will be aligned with our Network Operations vertical which ensures that we maintain a robust common integration framework to help communications clients address challenges, increase their margins, improve asset realization, improve customer service, increase revenues, reduce overall costs, and accelerate sales cycles. The Telecom Operations team is involved in developing structures, processes, and capabilities for managing and monitoring telecommunications networks. The Customer Service Management team focuses on managing the organization’s interaction with current and potential customers. The team is responsible for handling customer queries, enhancing customer satisfaction, ensuring customer retention and ultimately driving sales growth. The team is also responsible for improving business relationships with customers. What are we looking for?

• Adaptable and flexible
• Ability to work well in a team
• Commitment to quality
• Process-orientation

Role & responsibilities:

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your expected interactions are within your own team and direct supervisor.
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• The decisions that you make would impact your own work.
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
• Please note that this role may require you to work in rotational shifts
• Job Location: Mumbai (Vikhroli) (Current location – Mumbai mandatory)
• Qualifications: Any Graduation/ HSC Passed with 6 Months Experience into International Voice.
• Experience: 0 to 5 year Experiences
• Transportation: Two-way Cab facility will be provided (Pick and drop location should be with-in Accenture Transportation boundary).
• We look forward to welcome you to the Accenture family!

Walk-in Details:

Walk-in Date: 27th June 2025

Time: 11.00 AM to 3.00 PM

Interview Address:

MDC2B, Ground Floor,
Godrej Boyce Complex,
Off Lbs Marg, Vikhroli (West),
L. B. S. Marg, Vikhroli (W),
Mumbai, Maharashtra 400079.

Contact – Azlifa Mulla/Linta Mathew

About Accenture:

Accenture is a global professional services company offering a wide range of services, including strategy, consulting, digital, technology, and operations. They serve a diverse client base, including businesses, governments, and other organizations, helping them build digital cores, optimize operations, and drive growth. Accenture also focuses on ethical AI and responsible AI practices, helping clients leverage AI intelligently and responsibly.