Company Name: ICICI Lombard

Job Role: Customer Service

Experience: 0 – 2 Years

Qualification: Any Graduates

Job Type: Full Time

Job Location: Thane, Navi Mumbai

Salary: Best in Industry

Job Description:

• Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per ICICI Lombard on call.
• Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs.
• Understanding multiple products and processes.
• Influencing customers to buy or retain product or service by following a prepared script to give product reference information

Role & Responsibilities:

• Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call accordance with IL standards.
• Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.
• Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency.
• Ability to understand and handle irate customers
• Smoothly operating telephone equipment, automatic dialling systems, and other telecommunications technologies and all applications.
• Ability to achieve stretched targets and able to manage the organization standards.
• Maintain Superior quality service by following organization standards

Walk-in Details:

Walk-in Date: 28th Dec to 6th Jan 2024

Time: 10.00 AM – 6.00 PM

Venue Details:

13th Floor,
Vishwaroop IT Park ,
Behind Raghuleela Mall ,
Opp . Vashi Station , Sector 30,Vashi,
Navi Mumbai , Maharashtra 400705.