Deloitte is conducting a walk-in drive for Freshers/Exp as Service Desk Engineer Positions in Hyderabad Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
Company Name: Deloitte
Job Role: Service Desk Engineer
Experience: 3 – 5 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Hyderabad
Salary: Best in Industry
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Job Description:
Roles & Responsibilities:
- Provide customer support via phone, chat, email, webforms, and voicemail
- Own and resolve incidents from start to finish, independently
- Communicate clearly with customers from various regions (Americas, EMEA, APAC)
- Record, diagnose, troubleshoot, resolve, and assign incidents/service requests
- Adhere to SLAs and contract goals
- Identify opportunities for process improvement and automation
- Maintain client satisfaction and deliver technical accuracy
- Build expertise in specific workflows, guide peers
- Stay informed about outages and knowledge updates
- Document solutions in the knowledge base
- Work flexible 24×7 shifts
- Support and coach junior team members
Technical Skills:
- 3-5 years of overall experience
- 2-3 years of prior work experience (preferably in service desk)
- Proficiency in Microsoft Office applications (Outlook, Excel, Word, PowerPoint).
- Experienced in 1 or more IT Service Management Tools (Service Now, JIRA etc.)
- ITSM Certifications is a plus
- Domain knowledge in any domain is a plus
- Knowledge of basic workflows in any industry
Soft Skills:
- Excellent troubleshooting skills to diagnose and resolve/address customer issues/requests
- Excellent communications skills both verbal and written.
- Work hour flexibility
- Agility and positive attitude for learning
- Team player with mindset to share knowledge, maintain transparency and grow together with team.
- Agility for quick learning
- Problem-solving skills
- Analytical skills
- Work hour flexibility
Education Qualification : Any graduate (B.sc/B.com/BBA/BCA/BBM/B.E/B.Tech)
Walk-in Details:
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Walk-in Date: 14th March 2026
Time: 11.00 AM to 2.00 PM
Interview Location:
Deloitte Towers,
Survey No. 41,
Gachibowli Village,
Rangareddi, Hyderabad, Telangana 500032
Contact – Harika
About Deloitte:
Deloitte is a multinational professional services network, recognized as one of the largest in the world. It’s part of the “Big Four” accounting firms, alongside EY, KPMG, and PwC. Deloitte provides a wide array of services, including audit, consulting, financial advisory, risk advisory, tax, and related services. The company was founded in 1845 by William Welch Deloitte and is headquartered in London.
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