Wipro is conducting a walk-in drive for freshers/exp as Service Desk Engineer positions in Bangalore location. This opportunity is open to all graduates. For more details regarding the walk-in interview, including the specific venue and timing, please refer to the additional sections provided.
Company Name: Wipro
Job Role: Service Desk Engineer
Experience: 0 – 4 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Bangalore
Salary: Best in Industry
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Job Description:
Role & responsibilities
- As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns
- Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
- Identify and escalate tickets requiring urgent attention and action
- Log all contacts and document all the activities and results accurately and completely within the incident management tool
- Deal with and resolve helpdesk requests
- Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner
- To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles
- Open to working in a 24×7 environment with rotating shifts and rotating weeks off .
Requirements:
- Experience in IT helpdesk (Voice)
- Excellent communications skills (verbal and written)
- Knowledge on ITIL Framework and Terminologies
- Knowledge on Windows, Mac operating systems & VDI environments 5. Demonstrated problem solving capabilities
- Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner
- Flexible and Open to working in a 24×7 environment with rotating shifts and rotating weeks off including holidays
- Self-motivated achiever who gains satisfaction from providing excellent customer service
- Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies
- Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates
- Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc.
- Excellent organizational skills
Apply Mode: Walk-in
Walk-in Details:
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Walk-in Date: 10th to 12th March 2026
Time: 9.00 AM to 12.00 PM
Interview Address:
Wipro Limited,
SJP-2 Campus,
Sarjapur – Marathahalli Rd,
Doddakannelli, Bengaluru, Karnataka 560035
About Wipro:
Wipro Ltd. is a global IT, consulting, and business process services company. It was founded in 1945 as Western India Vegetable Products Limited and has since diversified into the IT sector. Today, Wipro is a multinational corporation with operations in over 65 countries and over 230,000 employees.
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