ADP is conducting a walk-in drive for Freshers/Exp as Specialist Positions in Hyderabad Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
Company Name: ADP Solutions
Job Role: Specialist
Experience: 2 – 7 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Hyderabad (Hybrid)
Salary: Best in Industry
Job Description:
We are seeking a seasoned, professional International Voice Support Executive with 2-7 years of experience to handle high-level, complex customer interactions. The ideal candidate will have a neutral or American accent, exceptional, empathetic communication skills, and a proven track record of meeting strict KPIs (CSAT, AHT, FCR) in an international voice process.
Key Responsibilities
- Customer Interaction: Handle inbound/outbound calls from [US/UK] customers, providing professional, and empathetic service.
- Problem Resolution: Resolve complex customer queries, complaints, and technical issues, acting as a point of escalation.
- Performance Metrics: Consistently meet or exceed Key Performance Indicators (KPIs) such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR).
- Quality & Compliance: Adhere to strict quality guidelines, compliance policies, and data security standards.
- Mentorship (Optional but common for 5yrs exp): Support team leaders in coaching new hires or assisting team members with complex scenarios.
Required Candidate Profile
- Experience: Minimum 2+ years of relevant experience in an International Voice process.
- Communication: Excellent spoken and written English
- Skills: Strong active listening, negotiation, and problem-solving abilities.
- Flexibility: Willingness to work in night shifts or 24/7 rotational shifts.
- Education: Any graduate or equivalent degree.
Apply Mode: Walk-in
Walk-in Details:
Walk-in Date: 9th to 12th March 2026
Time: 2.00 PM – 4.00 PM
Venue Details:
ADP Boulevard,
Survey No. 88/AA and 88/E,
Nanakramguda Village,
Serilingampally Mandal,
Ranga Reddy District,
Hyderabad, Telangana –500008.
Contact – HR Team
About ADP:
ADP (Automatic Data Processing) is a global provider of cloud-based Human Capital Management (HCM) solutions and business process outsourcing (BPO) services. They offer a wide range of services, including payroll, HR, talent management, time and attendance, tax, and benefits administration. ADP also provides analytics and compliance expertise, and is a leader in business outsourcing.






