Hexaware is conducting a walk-in drive for Freshers/Exp as Analyst Positions in Mumbai, Navi Mumbai Locations. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

Company Name: Hexaware Technologies

Job Role: Analyst

Experience: 1 – 5 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Mumbai Suburban, Navi Mumbai

Salary: Rs.3,50,000/- to Rs.6,00,000/-

Job Description:

Investigators are responsible for creating investigations cases based on the receipt of inbound messaging (SWIFT, Fed Service, EML, or email) from internal and external parties regarding a Euro wire transfer. Once created, the investigator will take end-to-end ownership of the inquiry, communicating with debit and credit parties to resolve the underlying inquiry.

Role & responsibilities

• During the investigation, the operator is responsible for:
• Validating that the underlying Wire/SEPA/BACS/Faster Payments were processed correctly by the operations.
• Classifying the inquiry under the correct inquiry type
• Communicating with the credit and debit parties using appropriate messaging frequencies, templates and verbiage as outlined in the Standard Operating procedures.
• Escalating anomalies in observed volumes, specific cases or other scenarios indicating potential error, fraud or change in client behavior
• Generating outbound correspondence (MT199, MT192, MT999)
• Generating Payments both Book to Book and outgoing via MT103 & MT202.
• Understanding of Back-Valuation concept.

Core Process Activities:

• Understanding of WIRE/SEPA/BACS/FASTER Payments, Fraud & FATF
• Ensure successful sign-on to all systems. Inform supervisor to raise request for ID’s not working / suspended.
• Processing of day to day transactions/ queries/ tasks as per local operating procedures.
• Delivers as per Service Level Agreement at all times. Ensure service quality (KPI’s) is maintained.
• Understand customer requirements.
• Timely review of all cases assigned to work basket & ensure clear worklist EOD
• Work on all the messages lying in the individual basket within SLA
• Ensure all cases has been updated as per the process
• Escalate ageing cases to respective service team as applicable
• Action the cases within 24 Hours.
• Review the work-list to identify the cases which needs to be resolved as per the SLA / Tier
• Report any instance of SIRT / Fraud to supervisor for appropriate actions immediately
• Ensure Full review of end to end enquiry and effective communication always until closed
  proper resolution to a case avoiding Re-opens
• Review Re-opens if any for immediate action & complete analysis once complete to avoid re-occurring
• Collating required data for analysis.
• Ensure all actions are appropriately taken to avoid potential losses or events.
• Escalate any potential client issue to Team Seniors immediately
• Meticulously to follow all control measures designed by the Business to avoid risk events.
• Meet required productivity metrics set for the team.
• Ensure tracking, accurate and timely resolutions of issues and exception raised
• Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures
• Execute required steps for investigation and processing as mentioned in SOP/Process notes
• Monitor work to achieve productivity for the day
• Adherence to daily check list
• Identify training gaps for self and seek support
• Continuously look for process improvement
• Closely monitor Worklist/Pending/Resolves etc.
• Is able to hold strong relationship with all stakeholders
• Good understanding of all regulatory and compliance matters applicable to business

Criteria:

• Candidate with 1-5 years of experience in Banking back office without a Career break experience in Payment Investigations/Funds Transfer/SEPA/BACS/FASTER Payments.
• Should have in-depth knowledge and hands on experience in all Investigation query types such as Return of funds, Unable to Apply, Amendment, BCNR, Recall, OFAC, FATF, Back-Valuation & Fraud
• Good written & Verbal communication skills.

Technical Competencies:

• Typing speed 25 to 30wpm with 90% accuracy.
• High standard of Analytical Skills essential
• Hands on experience on working with Microsoft Office applications Word, Excel, Access and PowerPoint.
• Working Knowledge on Microsoft SharePoint (preferred).
• Should be able to work on multiple applications simultaneously.
• Ability to multitask and effectively prioritize work with limited management intervention

Apply Mode: Walk-in

Walk-in Details:

Walk-in Date: 20th Dec 2025

Time: 11.00 AM to 2.00 PM

Interview Address:

Hexaware Technologies,
Floor 1, Q1 Building,
LOMA IT Park, Opposite Ghansoli Station,
Ghansoli, Navi Mumbai – 400 710 India.

Contact – Dhanashree Ghavare

About Hexaware:

Hexaware Technologies Limited is a global IT services and consulting company headquartered in Navi Mumbai, Maharashtra, India. Established in 1990, Hexaware specializes in digital transformation services, including cloud computing, data analytics, artificial intelligence (AI), and automation. The company serves various industries such as banking, healthcare, manufacturing, retail, and telecommunications. Hexaware operates across 58 offices in 28 countries, with a workforce of over 32,000 employees.