Company Name: SAP
Job Role: Customer Service and Support
Experience: Freshers
Qualification: Any Graduates
Job Type: Full Time
Job Location: Bangalore, India
Job Description:
- Fulfill customer configuration needs.
- Work with customers to analyze the requirements and provide suitable solutions.
- Report and present complete details of work performed.
- Adhere to SAP Concurs rules of engagement for working with customer.
- Ensure adherence & improvement of set KPIs such as SLAs, technical expertise , customer satisfaction.
- Work towards removing roadblocks in terms of team’s knowledge.
- Manage customer escalation and liaise with internal teams.
- Coach team members towards higher performance levels.
- Work towards improving customer satisfaction from the Service Administration and care services portfolio.
- Provide technical expertise at situations which demand higher level of expertise.
Experience
- Ability to understand complex business requirements.
- Able to work with complex customer situations and translate requirements into configuration. Apply disciplined approach towards solving customer cases.
- Technical competence towards system configuration.
- Good people management skills.
- Should have managed complex customer situation.
- Creative solution development.
- Excellent communication and presentation skills.
- Analysis and troubleshooting skills.
- Knowledge of software deployment life cycle and testing practices.
- Strong computer skills / Microsoft Office knowledge.
- Knowledge about programming skills is a plus.
- Ability to present data in a skilled manner is highly desirable.
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