Company Name: Vivo
Job Role: Customer Support Executive
Experience: 1 – 5 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Noida, Ghaziabad, Delhi / NCR
Salary: Rs.3,00,000/- to Rs.3,50,000/-
Job Description:
Role & responsibilities
- Answer incoming calls from customers with inquiries on product orders
- Assist various departments in facilitating sales of all products in the company portfolio
- Analyze customer issues and assist in resolving within the required timeframe
- Coordinate with customers and ensure appropriate questioning to identify issues
- Manage all customer inquiries and summarize to present to management
- Administer and prioritize customer tasks and ensure achievement of all deadlines within the required timeframe
- Maintain accuracy of all data and verify the same for all customer services
Preferred candidate profile
- Strong communication skills (Written/Verbal)
- Active listening and clear articulation
- Ability to solve problems, alleviate conflicts, and escalate tactfully.
- Ability to multitask, prioritize and manage time effectively
- Good attitude and self-regulation ability, patience, and team spirit, and seriousness and responsible for the work.
Perks and benefits
- Monthly KPI Incentives
- Attendance Award
- Department Team Building
- Quarterly Performance Incentives
- Flexible Week off
Walk-in Details:
Walk-in Date: 20th December 2024
Time: 10.00 AM – 5.30 PM
Venue Details:
LOGIX INFOTECH PARK,
Sector 59, Noida,
Uttar Pradesh 201301, India.
Hot Openings:
