Company Name: Wipro
Job Role: Analyst
Experience: 1 – 3 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Navi Mumbai, Mumbai
Salary: Best in Industry
Job Description:
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Summary:
- Excellent communication skills are mandatory.
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
- Follow standard processes and procedures to resolve all client queries.
- Resolve client queries as per the SLAs defined in the contract.
- Maintain logs and records of all customer queries as per the standard procedures and guidelines.
Relevant Experience – Grad freshers to 3 Minimum years of experience in customer service domain / Need excellent communication skills
Category – Back office/Customer query handling or data management
Working Conditions – Night shift (5 days working). Saturdays and Sundays are fixed off.
Transport – One way transport will be provided.
Apply Mode: Walk-in
Walk-in Details:
Walk-in Date: 21st November 2024
Time: 11.00 AM – 12.30 PM
Venue Details:
Gigaplex Building 3, Mindspace – Airoli West,
3rd Floor, Plot no. 1.T.5,
MIDC, Airoli – 400708.
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