Wipro is conducting a walk-in drive for freshers/exp as Voice Process Associate positions in the Noida, Greater Noida, Delhi / NCR locations. This opportunity is open to all graduates. For more details regarding the walk-in interview, including the specific venue and timing, please refer to the additional sections provided.

Company Name: Wipro

Job Role: Process Associate

Experience: 0 – 3 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Noida, Greater Noida, Delhi / NCR

Salary: Best in Industry

Job Description:

• Customer service through calls.
• Ensure timely and accurate service delivery at defined productivity levels.
• Build client and domain knowledge to be able to deliver resolution in the first conversation.
• Ensure adherence to client Service Level Agreements (SLAs) like customer satisfaction, service level, handle time and customer effort.
• Maintain internal and client level delivery quality on calls, chats and email conversations.
• Adhere to customer service attendance and accountability policies.
• Execute issue / query resolution and ensure proper documentation and follow-up.
• Identify, share and support operational improvements.

Relevant Experience

• Excellent communication skills.
• Should be flexible to work in rotational shifts.
• Proficient in computer usage and basic knowledge of MS Office.
• Defined career roadmap that offers growth opportunities.
• Performance based incentive program.
• Investment in talent development and skills enhancement.
• Work life balance with any 5-day work week.
• Collaborative environment with best-in-class professionals.

Category

Premium International customer service process

Education Skills

• Graduate in B.Com, B.A, BCA, BBA, BHM, BSc (except B.Sc IT, Stats, Math Hons. and Eco. Hons.)
• Full time MBA, BE, and B.Tech graduates should have minimum 6 months of international BPO experience
• B.Tech and MBA Freshers are not Applicable

Apply Mode: Walk-in

Walk-in Details:

Walk-in Date: 11th August 2025

Time: 11.00 AM to 1.30 PM

Interview Address:

Wipro,
Tech Boulevard,
Sector 127, Noida.

Contact – Yatharth Srivastava

About Wipro:

Wipro Ltd. is a global IT, consulting, and business process services company. It was founded in 1945 as Western India Vegetable Products Limited and has since diversified into the IT sector. Today, Wipro is a multinational corporation with operations in over 65 countries and over 230,000 employees.