Company Name: Wipro
Job Role: Associate Analyst
Experience: 0 – 5 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Gurugram
Salary: Not Disclosed
Job Description:
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- Medium level process complexity processing or analytical skills in more complex environments
- Low level of discretion and decision making within a decision framework.
- Mostly rules-based processing but with some judgement applied
- Able to follow standard processes but understand variations from process i.e. BS Recs
Ability to meet tight deadlines. - Good interpersonal and customer service skills
- Excellent understanding of Insurance Industry for experienced colleagues
- Proficient in MS-Office (preferably Excel)
- Project management
- Quality management
- Results driven.
- Foster teamwork
- Giving feedback
- Provides an administrative support service within specified guidelines and Aviva brand values.
- Responds to customers enquiries where basic analysis and the provision of information is needed to resolve the issue, escalating where necessary.
- Gains the trust of the customer through the provision of accurate and timely information and support services.
- Records all information accurately on appropriate systems.
- Responsible for spotting opportunities for service and process improvement and feeding suggestions to manager.
Good to have experience:
- Solves straightforward problems.
- Analyses possible solutions within agreed guidelines.
- Delivers quality service to customers within a process or product area.
- Works under the supervision of a more experienced team member and will refer decisions for support and guidance.
Relevant Experience
- Maintains quality service by enforcing quality standards, analyzing, and resolving client’s problems, and recommending system improvements.
- Defines objectives, identifies, and evaluates trends and options, chooses a course of action, and evaluates outcomes.
- Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
- Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results.
- Adhere compliance and generate control reports.
- Generate statutory reporting per country requirement.
- Audit Management – Active participation in internal/external audits.
- Escalation management
- Generating scheduled/ ad-hoc reports
Trainable Skills:
- Neutral Voice and Accent and call management
- UK Saving and Retirement Industry Skills
- Process Knowledge
Working Conditions
UK Shifts (5 days working)
Education Skills
- Graduate (Tech/ Non-Technical background)
- Technical (BE/B.Tech) & MBA graduates considered with min 6 months of International Voice Experience
Apply Mode: Walk-in
Walk-in Details:
Walk-in Date: 2nd May 2025
Time: 11.00 AM to 3.00 PM
Venue Location:
Building 2,
Candor Techspace, IT/ITES, SEZ,
Tikri, Sector-48,
Gurgaon – 122001.
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