Company Name: Wipro
Job Role: Customer Support Representative
Experience: 1 – 3 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Thane, Navi Mumbai
Salary: Rs.2,50,000/- to Rs.3,50,000/-
Job Description:
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- Work on the various front offices client tools as required for the specific queues and provide customer service through calls.
- Understand customer queries received through calls and act accordingly.
- Maintain a healthy and clean work environment & adhere to company policies and procedure.
- Continuous up gradation of process knowledge as required
Critical Skills Required:
- Excellent communication skills.
- Comprehension – Ability to clearly understand the problem statement
- Composition: – Ability to compose a grammatically correct, concise and accurate paragraph/essay/letter.
- Voice & Accent: – Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer.
- Strong customer service focus: – – Ability to empathize with the customer – Prioritizing customer needs
Must have skills
- Graduate / Undergraduate can apply (Not Eligible – MBA, BTech, BCA, Bsc IT & CS, BE, MTech, MCA, CA ).
- Comprehension skills to understand & communicate with all customers effectively.
- Telephone etiquettes.
Don’ts:
- Poor grammar and Windows Skills
- Issues with comprehending & communicating effectively with the customer.
- Not Eligible – MBA, BTech, BCA, BSc IT & CS, BE., MTech, MCA, CA
Important notes:
- 5 days working and any 2 week offs.
- Should be flexible in 24*7 shifts.
- Should be within Transport Boundary
- Job location: Airoli Mindspace
- WFO
- Immediate joiners preferred.
Apply Mode: Walk-in
Walk-in Details:
Walk-in Date: 12th to 20th March 2025
Time: 9.30 AM – 5.30 PM
Interview Address:
Plot No. 3,
(Part) Kalwa TTC Industrial Area,
MIDC Railway Station, near Airoli,
Airoli East, Navi Mumbai, Maharashtra 400708.
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