Wipro Walk-in Drive for Freshers/Exp – Wipro Interviews for Process Associate Positions

Company Name: Wipro

Job Role: Process Associate

Experience: 1 – 4 Years

Qualification: Any Graduate / Post Graduate

Job Type: Full Time

Job Location: Navi Mumbai, Mumbai

Salary: Best in Industry

Job Description:

• Excellent communication skills are mandatory.
• Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
• Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
• Follow standard processes and procedures to resolve all client queries.
• Resolve client queries as per the SLAs defined in the contract.
• Maintain logs and records of all customer queries as per the standard procedures and guidelines.
• Relevant Experience – Minimum 9+ months of experience in international back office process
• Category – International customer service
• Required Document – Voter id or Passport is mandatory
• Working Conditions – Afternoon shift (5 days working). Saturdays and Sundays are fixed off
• Transport – One way transport will be provided.
• Education Skills – Any graduate – BA, B.Com, B.Sc. (Non-Technical), MA, M.Com, part time MBA, PGDM

Apply Mode: Walk-in

Walk-in Details:

Walk-in Date: 4th March 2025

Time: 12.00 PM – 1.30 PM

Interview Address:

Raheja Mind Space,
Tower No. 7,
Opp. Airoli Railway Station,
Airoli, Navi Mumbai.