Company Name: Wipro
Job Role: Associate
Experience: 0 – 3 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Navi Mumbai, Mumbai
Salary: Best In Industry
Job Description:
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
- Follow standard processes and procedures to resolve all client queries.
- Resolve client queries as per the SLAs defined in the contract.
- Maintain logs and records of all customer queries as per the standard procedures and guidelines.
Relevant Experience
- Any/Basic MS Excel Category
- Back office/Data handling or data management Working Conditions
- Fixed evening shift (5 days working). Saturdays and Sundays are fixed off. Service Agreement
- Applicable for 1 year (Mandatory) Education Skills
- Any graduate – BA/B.Com/B.Sc (non-technical), MA, M.Com, part time MBA, PGDM
B.Tech & MBA full time freshers are not eligible - Note : Looking for immediate joiners or who can join within 10-15 days
Apply Mode: Walk-in
Walk-in Details:
Walk-in Date: 27th December 2024
Time: 10.00 AM – 12.30 PM
Venue Details:
Gigaplex Building 3,
Mindspace – Airoli West,
3rd Floor, Plot no. 1.T.5, MIDC,
Airoli – 400708, Navi Mumbai.
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