Wipro is conducting a walk-in drive for freshers/exp as Technical Support Analyst positions in the Bangalore locations. This opportunity is open to all graduates. For more details regarding the walk-in interview, including the specific venue and timing, please refer to the additional sections provided.

Company Name: Wipro

Job Role: Technical Support Analyst

Experience: 0 – 3 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Bangalore

Salary: Best in Industry

Job Description:

Responsibilities:

1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns
2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
3. Identify and escalate tickets requiring urgent attention and action
4. Log all contacts and document all the activities and results accurately and completely within the incident management tool
5. Deal with and resolve helpdesk requests
6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner
7. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles
8. Open to working in a 24×7 environment with rotating shifts and rotating weeks off

Requirements:

1. 0-4 years of previous experience in IT helpdesk (Voice)
2. Excellent communications skills (verbal and written)
3. Knowledge on ITIL Framework and Terminologies
4. Knowledge on Windows, Mac operating systems & VDI environments
5. Demonstrated problem solving capabilities
6. Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner
7. Flexible and Open to working in a 24×7 environment with rotating shifts and rotating weeks off including holidays
8. Self-motivated achiever who gains satisfaction from providing excellent customer service
9. Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies
10. Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates
11. Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc.
12. Excellent organizational skills

Apply Mode: Walk-in

Walk-in Details:

Walk-in Date: 2nd to 4th Sept 2025

Time: 10.00 AM to 12.30 PM

Interview Address:

S4, Doddakannelli,
Kaikondrahalli, Sarjapur Road,
Bengaluru, Karnataka 560035.

Contact – Pallavi M

About Wipro:

Wipro Ltd. is a global IT, consulting, and business process services company. It was founded in 1945 as Western India Vegetable Products Limited and has since diversified into the IT sector. Today, Wipro is a multinational corporation with operations in over 65 countries and over 230,000 employees.