Infosys is conducting a walk-in drive for Freshers/Exp as Customer Support Associate Positions in Bangalore Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
Company Name: Infosys
Job Role: Customer Support Associate
Experience: 1-4 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Bangalore
Salary: Best in Industry
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Job Description:
We are looking for customer-focused individuals with 1 to 4 years of international voice processing experience to join our International Voice Support team. As a Customer Support Executive, you will be the first point of contact for global customers, assisting them with queries, troubleshooting issues, and ensuring a seamless service experience.
Key Responsibilities
- Handle inbound and outbound calls from international customers.
- Resolve product or service-related queries and complaints in a timely and professional manner.
- Provide accurate information and troubleshoot customer concerns effectively.
- Ensure high levels of customer satisfaction and experience.
- Document all interactions in the system as per process guidelines.
- Meet or exceed performance metrics such as call quality, response time, and customer satisfaction scores.
- Collaborate with internal teams to resolve complex issues.
Required Qualifications & Skills:
- Must be a graduate in any discipline.
- 1-4 years of experience in international voice process/customer support preferred.
- Excellent verbal communication skills in English.
- Should be comfortable to work in night shifts/rotational shifts.
- Prior experience in BPO/Call Center environment.
- Familiarity with CRM tools and ticketing systems.
- Ability to handle pressure and multitask effectively.
Mandatory Documents to Carry
- Updated printout of your resume
- Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport)
- All original academic documents for verification:
- 10th & 12th Marksheets
- Graduation (All Semesters, CMM, Provisional & Degree Certificate)
- Laptops & cameras are not permitted due to security restrictions.
Government ID is mandatory for entry into the campus.
Apply Mode: Walk-in
Walk-in Details:
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Walk-in Date: 6th, 8th & 10th October 2025
Time: 10.00 AM to 2.00 PM
Interview Address:
Infosys BPM Hiring Center 785,
GROUND FLOOR, AXIS SAI JYOTI,
100 Feet Ring Road, 15th Cross Rd,
SARAKKI, 1st Phase, J. P. Nagar,
Bengaluru, Karnataka 560078,
Landmark: Sindhoora Convention Center
Contact – Akshara
About Infosys:
Infosys is a global leader in digital services and consulting, providing technology-enabled business solutions. Founded in 1981, the company has grown from a small startup to a major international player with over 300,000 employees and a presence in over 50 countries. Infosys focuses on helping clients with their digital transformation journey, offering services in areas like AI, cloud, and agile workflows.
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Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
