Genpact is conducting a walk-in drive for Freshers/Exp as Process Associate Positions in Gurugram Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

Company Name: Genpact

Job Role: Process Associate

Experience: 1 – 5 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Gururgram

Salary: Best in Industry

Job Description:

Servicing inbound phone enquiries from Members requesting service & support with, but not limited, to:

• Tool/Application Experience: Reasonable understanding of working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word
• Change Management: Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment.
• Use available information and tools to validate identity of the caller to safeguard Member information.
• Initiate effective and timely written communication with customer.
• Accurately and efficiently capture customer interactions, notes and all relevant information to the case using web-based applications and submit dispute claims forms for investigation within prescribed regulatory and compliance timelines.
• Adhere to all policies and procedures while showcasing customer centric servicing ethos.
• Take allotted training and execute on action plans discussed during coaching sessions.
• Continuously focus and drive improvements according to behavioral and SMART action plans from TLs and OMs
• Seek steady improvement according to the QA guidelines.

Minimum Qualifications:

• Graduate/Bachelors Degree preferred
• Comfortable working in a 24×7 work environment with rotational shifts.
• Experience working in a FinTech/Crypto environment/company
• Strong problem-solving and decision-making abilities
• Ability to multitask, prioritize, and manage time effectively
• Familiarity with customer relationship management (CRM) systems and practices
• Strong communication both written and verbal English skills and an ability to compose a grammatically correct, concise and accurate written/verbal responses.

Preferred Qualifications/ Skills:

• Excellent customer service skills and ability to assist in customer inquiries independently.
• Strong interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
• Self-disciplined, diligent, proactive and detail oriented
• Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
• Ability to maintain high levels of confidentiality and data security standards.
• Keen attention to detail, customer profiling and pattern identification

Walk-in Details:

Walk-in Date: 2nd December 2025

Time: 11.30 PM to 1.00 PM

Video Call Login Details:

Microsoft Teams Meeting ID: 432 820 617 672 40

Microsoft Teams Meeting Passcode: vc3Uv2R6

About Genpact Company:

Genpact is a global professional services firm that focuses on delivering digital transformation and intelligent operations services to businesses. Founded in 1997 as a business unit within General Electric, it became an independent company in 2005 and later went public in 2007. Genpact leverages digital technologies, data, and AI to help clients drive innovation and achieve measurable outcomes.