Kotak Mahindra Bank is conducting a walk-in drive for freshers/exp as Process Associate positions in Bangalore location. This opportunity is open to all graduates. For more details regarding the walk-in interview, including the specific venue and timing, please refer to the additional sections provided.

Company Name: Kotak Mahindra Bank

Job Role: Process Associate

Experience: 3 – 8 Years

Qualification: Any Graduates

Job Type: Full Time

Job Location: Bangalore

Salary: Rs.4,50,000/- to Rs.9,00,000/-

Job Description:

Roles and Responsibilities

• Manage a team of customer service representatives to deliver exceptional customer experiences.
• Oversee daily operations, ensuring adherence to SLAs and KPIs while maintaining high levels of productivity.
• Develop and implement strategies to reduce shrinkage, attrition, and improve overall team performance.
• Collaborate with other departments (e.g., training, HR) to resolve issues and drive continuous improvement initiatives.
• Ensure effective floor management by monitoring agent activity reports, identifying trends, and taking corrective actions.

Desired Candidate Profile

• 3-8 years of experience in BPO operations or similar industry as a Team Leader or Supervisor.
• Strong people management skills with ability to lead cross-functional teams effectively.
• Excellent communication skills for effective collaboration with stakeholders at all levels.
• Proven track record of driving results through process improvements and cost reduction initiatives.

Walk-in Details:

Walk-in Date: 4th to 28th Feb 2026

Time: 9.30 AM – 4.30 PM

Venue Details:

Gold Hill square,
Building no. 690, 5th Floor,
Kotak Mahindra Bank, Hosur Road,
Bommanahalli, Bangalore.
Opp. honvasandra Metro stn.

Contact – Mallika Malhotra

About Kotak Mahindra Bank:

Kotak Mahindra Bank is a leading Indian financial conglomerate offering diverse services like retail/corporate banking, wealth management, insurance, and investments, evolving from a finance company in 1985 to India’s first NBFC to convert into a bank in 2003, known for its wide network and digital innovations like the 811 app. Headquartered in Mumbai, it serves millions with products from savings accounts to investment banking, across India and key global financial centers.