Infosys is conducting a walk-in drive for Freshers/Exp as Process Executive Positions in Bangalore Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

Company Name: Infosys

Job Role: Process Executive

Experience: 1 – 2 Years

Qualification: Any Graduates

Job Type: Full Time

Job Location: Bangalore

Salary: Best in Industry

Job Description:

Please find below Job Description for your reference:

• Job Location: Bangalore
• Qualification: Any Graduates – Full time Graduates
• Experience: 1 – 2 Years
• Notice Period: Immediate to 15 Days Joiners only
• Shift: Flexible to work with any shifts
• Work From Office is mandatory
• Job Level: 2A
• Designation: Senior Process Executive
• Key Skills: Chargeback, VISA, Mastercard, Dispute Management, Credit Card Operations, US Banking, Merchant Services. Merchant Payments

Job Summery:

As a Senior Process Associate in the Fraud and Dispute Process team, you will play a critical role in managing, analyzing, and resolving fraud and dispute cases to protect Mastercard and its stakeholders from financial losses. You will be responsible for ensuring compliance with regulatory requirements and Mastercard policies while maintaining a high standard of quality and accuracy in case handling.

Key Responsibilities:

• Investigate and analyze fraud and dispute cases related to Mastercard transactions, ensuring timely resolution according to defined SLAs.
• Review transaction details, customer claims, and supporting documentation to validate disputes and identify fraudulent activities.
• Collaborate with cross-functional teams, including fraud prevention, risk, compliance, and customer service teams, to ensure seamless case resolution.
• Identify patterns and trends in fraud and disputes to recommend process improvements and mitigation strategies.
• Provide detailed and accurate documentation of case outcomes and escalate complex or high-risk issues to the team lead or manager.
• Ensure adherence to Mastercards operational guidelines, compliance standards, and regulatory requirements in all case handling.
• Mentor and support junior associates by sharing best practices and providing guidance on complex cases.
• Contribute to continuous process improvement initiatives to enhance fraud detection and dispute resolution efficiency.
• Communicate effectively with internal and external stakeholders, maintaining professionalism and confidentiality at all times.

Required Skills & Qualifications:

• Any Graduate
• Minimum 1-3 years of experience in fraud management, dispute resolution, or related operational roles within the payments or banking industry.
• Strong knowledge of payment processing systems, card schemes (preferably
• Mastercard), and fraud detection methodologies.
• Analytical mindset with the ability to interpret complex transaction data and detect irregularities.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to work collaboratively in a team environment.
• Ability to handle confidential information with integrity and discretion.
• Flexibility to work in shifts (if applicable).

Preferred:

• Certification in fraud prevention or risk management.
• Experience with chargeback processing and dispute lifecycle management.
• Familiarity with regulatory frameworks such as PCI-DSS, GDPR, or equivalent.

Documents and things to Carry:

• Carry a print out your updated resume;
• Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
• All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)
• Candidates to carry mobile charger and ear/headphones to the hiring venue for in-person assessments and evaluations

Pointers to note:

• Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
• Original Government ID card is must for Security Clearance

Walk-in Details:

Walk-in Date: 10th March 2026

Time: 10.00 AM to 12.30 PM

Interview Address:

Infosys Limited,
E-City Phase-2, No. 40/P-41/P,
Building: 68, Gate: 2,
Electronic City phase 2,
Industrial Area, Konappana Agrahara,
Bangalore- 560100.
Landmark: In Between Sunik Industries and Tejas Networks.

Contact – TA Team

About Infosys:

Infosys is a global leader in digital services and consulting, providing technology-enabled business solutions. Founded in 1981, the company has grown from a small startup to a major international player with over 300,000 employees and a presence in over 50 countries. Infosys focuses on helping clients with their digital transformation journey, offering services in areas like AI, cloud, and agile workflows.