HCLTech is conducting a walk-in drive for Freshers as Service Desk Analyst Positions in Lucknow Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

Company Name: HCLTech

Job Role: Service Desk Analyst

Experience: 1 – 5 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Lucknow

Salary: Best in Industry

Job Description:

Role & responsibilities:

• Must have excellent communication skills.
• Should have experience in technical support along with networking.
• Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users
• Route problems to internal 2nd and 3rd level IT support staff.
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
• Administer and provide User account provisioning.
• Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s.
• Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
• Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs.
• Perform user account management activities Escalate complex problem to appropriate support specialists Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications).
• Troubleshoot client software and basic network connectivity problems.
• Identify, evaluate and prioritize customer problems and complaints.
• May train users and operators on a limited basis and/or may write training procedures.
• Participate in on-going training and departmental development.
• Routine maintenance updates with other IT staff and business units.
• Provide all required documentation including standards, configurations and diagrams.
• Provide knowledge transfer of EUC operations

Key Job Responsibilities:

• To provide support for on call escalations and doing root cause analysis of given issue.
• To maintain high login Efficiency (Availability) for customers
• To independently resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts.
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.
• To update work logs and follow shift/ escalation process and process compliance
• Work on value adding activities such Knowledge base update & self-development

Preferred candidate profile

ELIGIBILITY:

• EXPERIENCE RANGE – Min. 6 Months to 3+ Years
• WORK EXPERIENCE – IT Service Desk, Ticketing, Network/ Hardware/ Software
• Troubleshooting, Voice/ Chat Support, IT Back Office Operations, TAT/ SLA & Client Management (must)
• EDUCATION – Candidates applying for this role must have completed their graduation and should not have any pending backlogs.
• Candidate must hold a Graduation Degree.
• SKILLS – Excellent English Communication, MS Office, Service Now or any Ticketing Tool
• SHIFT – Ready to work in 24*7 Rotational Shift (Work from office mandatory)

NON-ELIGIBILITY:

• Freshers are not eligible to apply
• Candidates appeared for interview in the LAST 1 MONTH are NOT ELIGIBLE
• Only full-time work experience will be considered for this role.
• Internship/Apprenticeship/Training experience will not be counted.
• We are not considering Graduation in Diploma for this drive.

Apply Mode: Walk-in

Walk-in Details:

Walk-in Date: 7th & 8th March 2026

Time: 10.00 AM – 1.00 PM

Interview Address:

HCLTech,
Gate No 1, SDC 01,
Chak Gajaria Farms,
Sultanpur Road, Lucknow.

About HCLTech:

HCL Technologies Limited, commonly known as HCLTech, is a leading Indian multinational IT services and consulting company headquartered in Noida, Uttar Pradesh. Founded in 1976 by Shiv Nadar, HCLTech was spun off from HCL Enterprise in 1991 to focus on software and technology services.