TATA AIA Life Insurance is conducting a walk-in drive for freshers/exp as Customer Service Executive positions in the Thane location. This opportunity is open to all graduates. For more details regarding the walk-in interview, including the specific venue and timing, please refer to the additional sections provided.

Company Name: Tata AIA Life Insurance

Job Role: Customer Service Executive

Experience: 3 – 5 Years

Qualification: Any Graduates

Job Type: Full Time

Job Location: Thane

Salary: Best in Industry

Job Description:

Roles and Responsibilities of Executive and Sr. Executive:

• Ensures that the complaints are registered and responded to within the stipulated TATs and in line with the Quality expectation.
• Complaint management which would require contacting the customers and understanding and assisting in resolving the complaint.
• Forwards queries to respective OPCs and coordinates for supporting evidence or documents
• Identify Root Cause for complaints and highlight the same to the team concerned.
• Mentoring new joinees by giving adequate support as a Buddy, on job training for handling complaint cases, timely assistance to resolve complaint cases. Quality evaluations to be done for new joinees cases and data to be shared with CHMR and Quality Manager for initial 10 days.
• Handling complaints received in the form of Legal notices or received from the Consumer Forum or the Ombudsman and ensuring that they are adequately addressed.
• Handling complaints pertaining to claims and ensuring that responses are sent out within the regulatory timeline for closure.

D Key Result Areas

• Complaints resolution, updation of customer records on the system, transaction processing
• Handling of customer complaints
• Maintain average TAT & Productivity of customer complaints
• Ensure effective handling and timely resolution of key customer complaints with a view to bring about customer satisfaction.
• Ensuring quality excellence by doing quality checking on the transactions processed
• Prioritization of job
• Handling of escalated complaints
• Analyze complaints on the basis of inputs received from the executives and present the same to the Management to take corrective action
• Provide feedback to senior management on any process related improvement
• Co-ordinates with legal & Compliance departments to resolve complaints received from IRDA/Ombudsman or legal notices

Walk-in Details:

Walk-in Date: 16th to 20th Nov 2025

Time: 10.00 AM – 5.30 PM

Interview Address:

B Wing, 9th Floor,
I-Think Techno Campus,
Pokhran Road , Thane (W)

About TATA AIA Life Insurance:

Tata AIA Life Insurance Company Limited is a joint venture between Tata Sons Private Limited and AIA Group Limited. It offers a range of life insurance, health, and retirement solutions to individuals, groups, and businesses. The company combines Tata’s strong presence in India with AIA’s position as the largest, independent listed pan-Asian life insurance group.