Infosys is conducting a walk-in drive for Freshers/Exp as Customer Service Positions in Kolkata, Ghaziabad Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

Company Name: Infosys

Job Role: Customer Service Associate

Experience: 1 – 5 Years

Qualification: B.Com, MBA, M.Com

Job Type: Full Time

Job Location: Kolkata, Ghaziabad

Salary: Best in Industry

Job Description: Ghaziabad

• Handle customer queries via phone or other support channels.
• Provide accurate information and timely resolution to customer issues.
• Log, track, and update customer interactions in the CRM system.
• Escalate complex or unresolved cases to the appropriate team as needed.
• Ensure adherence to service level agreements (SLAs) and quality standards.
• Maintain up to date knowledge of products, services, policies, and procedures.
• Support process improvement initiatives to enhance customer satisfaction.
• Maintain compliance with organizational operational standards, covering effective leave management, adherence to timelines, professional floor behavior, and active involvement in team bonding efforts.

Documents and things to Carry:

• Carry a print out your updated resume;
• Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
• All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)
• Candidates to carry mobile charger and ear/headphones to the hiring venue for in-person assessments and evaluations
• Mobile charger and earphones/headphones for assessments and evaluations

Pointers to note:

• Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
• Original Government ID card is must for Security Clearance

Regards,
Infosys BPM Recruitment team.

Job Description: Kolkata

We are looking for enthusiastic and customer-focused individuals to join our International Voice Support team. If you have excellent communication skills, a passion for helping people, and thrive in a fast-paced environment, we’d love to hear from you!

Mandatory Requirements:

• International Voice Support Experience – Must Have
• Excellent Communication Skills Speak, Read, and Write fluently in English
• Outstanding Customer Handling Skills
• Willingness to Work Night Shifts
• 100% Work from Office Bengaluru Location

What You’ll Do:

• Engage with international customers to resolve queries and provide outstanding support.
• Build rapport through active listening, empathy, and professional communication.
• Deliver solutions by understanding customer needs and navigating internal processes.
• Maintain high standards of ethics, integrity, and customer satisfaction.
• Adapt to evolving tools, technologies, and workflows with agility.

General Skills:

• Excellent communication and soft skills.
• Ability to structure calls professionally and efficiently.
• Empathy-driven approach to customer interactions.
• Positive, polite, and professional demeanor.

Technical Skills:

• Basic understanding of client processes and workflows.
• Ability to identify routine issues and resolve them effectively.
• Tech-savvy and quick to adapt to new tools and systems.

Key Competencies:

• Strong customer service orientation.
• Team player with a collaborative mindset.
• High adaptability to change and new challenges.
• Ethical and professional conduct at all times.

Qualifications:

• Prior experience in customer service or contact center roles preferred.
• Open to undergraduates from any stream with strong communication skills.

Mandatory Documents to Carry2

• Updated printout of your resume
• Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport)

All original academic documents for verification:

• 10th & 12th Marksheets
• Graduation (All Semesters, CMM, Provisional & Degree Certificate)
• Laptops & cameras are not permitted due to security restrictions.
• Government ID is mandatory for entry into the campus.

Walk-in Details:

Walk-in Date: 17th April 2026

Time: 10.00 AM to 12.30 PM

Interview Address:

Kolkata Venue:

Infosys Limited,
Plot No IIIG/2,P. S-New Town,
Kolkata – 700135 (Hatisala)

Contact – Chiranjit

Ghaziabad Venue:

Aayakar Bhawan,
Second Floor, Sector 3,
Vaishali, Ghaziabad- 201010.

Contact – TA Team

About Infosys:

Infosys is a global leader in digital services and consulting, providing technology-enabled business solutions. Founded in 1981, the company has grown from a small startup to a major international player with over 300,000 employees and a presence in over 50 countries. Infosys focuses on helping clients with their digital transformation journey, offering services in areas like AI, cloud, and agile workflows.