Company Name: Accenture

Job Role: Customer Support Associate

Experience: 1 – 3 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Hyderabad

Salary: Best in Industry

Job Description:

As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat.

You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to manage multiple chat conversations efficiently.

What are we looking for?

Key Responsibilities:

1. Customer Interaction:

• Provide support to customers via live chat on various platforms.
• Respond to customer inquiries in a professional and timely manner.
• Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns.

2. Issue Resolution:

• Identify and resolve customer issues and complaints effectively.
• Escalate unresolved issues to higher-level support teams when necessary.
• Maintain a calm, positive, and helpful attitude with all customer interactions.

3. Product and Service Knowledge:

• Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information.
• Provide clear and concise explanations to customers regarding products, services, or policies.

4. Chat Handling:

• Manage multiple customer chats simultaneously while maintaining a high level of customer service.
• Ensure that chat responses are efficient, clear, and accurate.
• Meet performance metrics for response time, resolution time, and customer satisfaction.

5. Documentation:

• Document customer interactions accurately in the system.
• Log up all inquiries, complaints, and solutions provided for future reference.
• Maintain detailed records of customer issues and feedback for quality and training purposes.

Roles and Responsibilities:

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your expected interactions are within your own team and direct supervisor.
• You will be provided detailed to moderate levels of instruction on daily work tasks and detailed instruction on new assignments.
• The decisions that you make will impact on your own work.
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
• Please note that this role may require you to work in rotational shifts.
• KPI performance: Past performance metrics (response time, resolution rate, customer satisfaction scores).

Walk-in Details:

Walk-in Date: 26th June 2025

Time: 9.00 AM to 12.00 PM

Interview Address:

Accenture Solution Pvt. Ltd,
Divyasree Tech Park Contractors Pvt. Ltd,
Lanco Hills Technology Park (P) Ltd,
IT/ITES SEZ, Sy. No. 201/Part,
Manikonda (V), Ranga Reddy, Hyderabad-89.

Contact – Bhagyalakshmi/ Mahesh

About Accenture:

Accenture is a global professional services company offering a wide range of services, including strategy, consulting, digital, technology, and operations. They serve a diverse client base, including businesses, governments, and other organizations, helping them build digital cores, optimize operations, and drive growth. Accenture also focuses on ethical AI and responsible AI practices, helping clients leverage AI intelligently and responsibly.