Company Name: Genpact

Job Role: Voice Process Associate

Experience: 2 – 5 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Gurugram

Salary: Best in Industry

Job Description:

Responsibilities

• Respond to customer queries and customers concern.
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies.
• Reproduce customer issues and escalate product bugs.
• Provide excellent customer service to our customers.
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.

Minimum qualifications

• Graduate (Any Discipline)
• Minimum 18 months of relevant experince is required.

Preferred qualifications

• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing /understanding skills
• Analytical skills with customer centric approach
• You should be able to work on a flexible schedule (including weekend shift)

Note: Please carry below documents with you:

• 3 copies of updated resume
• 3 Passport size photographs
• Original Aadhar card
• 2 copies of Aadhar card
• Payslip (if applicable)

Walk-in Details:

Walk-in Date: 28th June 2025

Time: 11.30 PM to 1.30 PM

Interview Address:

Genpact Plot No 22 B Sector 18,
Gurgaon/Gurugram,
Haryana Pin Code- 122015.

About Genpact:

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.