Company Name: Axis Bank
Job Role: Phone Banking Officer
Experience: 0 – 3 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Mumbai
Salary: Best in Industry
Job Description:
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The Axis Phones Officer role is focused on rendering services to Axis Bank customers and ensuring satisfactory, first-time resolution is provided for all customer queries. To be successful at this role the incumbent needs to be the best for our customers by ensure process efficiency and cross-sell / upsell set products.
Responsibilities:
- Be the best for our customers by
- Displaying complete onus to customers queries / problems- Delivering service with requisite courtesy and accuracy – Adhering to product and process requirements, with nil errors- Escalating customer issues to the right internal stakeholders- Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores
- Ensure process efficiency and effectiveness by
- Complying to service and sales guidelines- Achieving Call Quality targets- Resolving customer queries at the first instance of contact, with minimum call handling time
- Cross-sell / upsell set products like – Loans and mortgages- Priority / elite accounts Qualifications : Optimal qualification for success on the job is:
- Graduate or Post graduate from a recognized institution.
- 0 – 2 years relevant role in voice customer service.
Role Proficiencies : For successful execution of the job, the candidate should possess the following:
- Proficiency in systems related to Banking transactions and services.
- Good communication skills in both English and local language.
- Excellent lead generation and conversion skill.
- Ability to handle pressure and meet deadlines.
- Ability to successfully work as a part of a team.
- High sales orientation to meet the sales targets consistently.
- Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department.
Kindly drop a line of confirmation about your availability and carry your updated resume at the time of interview and be in formals.
Walk-in Details:
Walk-in Date: 18th to 20th December 2024
Time: 9.30 AM – 5.30 PM
Venue Details:
Axis Bank Ltd.,
Parle G factory,
VS Khandekar Rd,
Navpada, Vile Parle East,
Mumbai, Maharashtra 400057.
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