Company Name: Cognizant
Job Role: Process Executive
Experience: 1 – 5 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Gurgaon
Salary: Rs.1,00,000/- to Rs.4,25,000/-
Job Description:
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Roles and Responsibilities
- Handle customer queries via phone calls, emails, and chats with a focus on resolving issues efficiently.
- Provide excellent customer service by listening actively, empathizing with customers’ concerns, and offering solutions promptly.
- Utilize problem-solving skills to resolve complex customer complaints effectively.
- Maintain accurate records of all interactions with customers using CRM software.
Required
- Bachelor’s degree with >1 year of experience in customer service.
- Should be ok to work in night shifts.
Walk-in Details:
Walk-in Date: 25th Feb 2025
Time: 11.00 AM – 3.00 PM
Venue Details:
Building No 3, Ground,
1st & 2nd Floor,
IT & Ites SEZ Village, Sector – 48,
Gurugram, Haryana 122001.
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