Job description
Job Description for Freshers
Domain: ITES/BPO, KPO
Designation: Process Executive Voice (Hindi+English)
Educational Background: Minimum Graduate
Excellent communication skills (both written and verbal)
Ability to communicate with customers, with customer centric mindset
Excellent documentation skills
Good comprehension skills – ability to clearly understand and state the issues customers present
Ability to concentrate follow customers issues without distraction to resolution
Good composition skills ability to compose a grammatically correct, concise, and accurate written response
Work successfully in a team environment as well as independently
Familiarity with Windows, Microsoft Office & Browsing Internet resources
Excellent typing skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Organized and detail-oriented
Resolving Technical complex queries
Drive continuous improvement through root cause identification and defect elimination
Shifts: Rotational/ Flexibility to work in night shift (24*7)
Work location: HYD – permanent work from office
Role: Customer Success, Service & Operations – Other
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations – Other
Education
UG: Any Graduate
Key Skills
Skills highlighted with ‘‘ are preferred key skills
Customer Support, Domestic Voice Process, Hindi Proficiency
Hindi Speaking
Time and Venue
30 September , 10.30 AM – 1.30 PM
Building 12A 1st Floor, Raheja Mindspace IT Park, Mindspace Madhapur Rd, HITEC City, Hyderabad- 500081
Contact – Nandaswini/Himanshu
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
