Company Name: Genpact
Job Role: Customer Service Associate
Experience: 0 – 2 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Gurgaon
Salary: Best in Industry
Job Description:
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Responsibilities
- Respond to customer queries and customer’s concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
Minimum qualifications
- Graduate (Any Discipline except Law)
- Freshers are eligible (Undergraduates/pursuing/result awaited candidates are not eligible)
- Candidates upto 2-year experience in voice process are eligible
Preferred qualifications
- Effective probing skills and analyzing / understanding skills
- Excellent proficiency with written English and with neutral English accent
- You should be able to work on a flexible schedule (including weekend shift)
Note: Please carry below documents with you:
- 3 copies of updated resume
- 3 Passport size photographs
- Original Aadhar card
- 2 copies of Aadhar card
Walk-in Details:
Walk-in Date: 3rd April 2025
Time: 11.30 PM – 2.00 PM
Venue Details:
Genpact Office,
Ground floor, Sec-18,
Plot 22A&B, Gurgaon.
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