Monday, April 28, 2025

Genpact Walk-in Drive for Freshers/Exp as Customer Service Associate Positions

Company Name: Genpact

Job Role: Customer Service Associate

Experience: 0 – 2 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Gurgaon

Salary: Best in Industry

Job Description:

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Responsibilities

  • Respond to customer queries and customer’s concern
  • Provide support for data collection to enable Recovery of the account for end user.
  • Maintain a deep understanding of client process and policies
  • Reproduce customer issues and escalate product bugs
  • Provide excellent customer service to our customers
  • You should be responsible to exhibit capacity for critical thinking and analysis.

Minimum qualifications

  • Graduate (Any Discipline except Law)
  • Freshers are eligible (Undergraduates/pursuing/result awaited candidates are not eligible)
  • Candidates upto 2-year experience in voice process are eligible

Preferred qualifications

  • Effective probing skills and analyzing / understanding skills
  • Excellent proficiency with written English and with neutral English accent
  • You should be able to work on a flexible schedule (including weekend shift)

Note: Please carry below documents with you:

  • 3 copies of updated resume
  • 3 Passport size photographs
  • Original Aadhar card
  • 2 copies of Aadhar card

Walk-in Details:

Walk-in Date: 3rd April 2025

Time: 11.30 PM – 2.00 PM

Venue Details:

Genpact Office,
Ground floor, Sec-18,
Plot 22A&B, Gurgaon.

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