HDFC Bank is conducting a walk-in drive for Freshers/Exp as Personal Banker Positions in Bangalore Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

Company Name: HDFC Bank

Job Role: Personal Banker

Experience: 1 – 4 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Bangalore

Salary: Rs.5,00,000/- to Rs.9,00,000/-

Job Description:

Sales & and Process Implementation

• Maintain Daily Sales Report
• Monitoring of CH 106 and CH 126 calling
• Ensure quality new acquisition on SA and CA for Resident/Non Resident
  Depletion control
• Penetration of Saving Accounts on non liability customers
• Ensure that all staff are aware of the benefits that a customer would enjoy if they do not opt for DNC registration
• Calling on Large Value Attrition:
• Customers who have attrited over a certain value (as defined by product) for both savings and current accounts to be called and reasons ascertained
• To impress upon customers to make us the primary bankers and ensure that all funds are retained.
• A/c Closure: To talk to all clients who have approached to close their accounts and ensure that genuine customers a/cs are retained.
• Managing and monitoring performance of the sales resources (BDR/COEX/Asset Coordinator) for optimal sales support
• Penetration of FD to unique customers
• Responsible for penetration and activation of credit cards
• Ensure that all sales staff pitch for enhancement of limits
• Promote active usage of credit cards
• Sales of Third Party Products to the customers
• MF/Insurance/RBI Bonds
• Ensure that requisite certifications are done (AMFI)
• Sales of Asset Products
• Disseminating product information to the customer and staff
• Audit & SQ Handling & Mandatory Compliances
• Basic Hygiene Parameter like “Customer Instruction FTNR, Demat FTNR, CASA Activation”
• Escalations Handling” and Complaints
• Maintaining Branch Upkeep and decorum at all times
• Enhancing customer wallet size
• Ensuring that customers make us their primary bank
• Knowing about where all the customer is currently banking and moving him to our Bank
• Ensuring that customer scope is done and products targeted accordingly
• Sales to family members and associates (all network)
• Attrition control of customers
• Includes persuading the customer to continue and if required renew FD’s
• Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite
• Ensure that the marketing analytics list on possible attrite, is called and retained

Managing Classic Portfolio

• Ensure that individual customers are grouped and Customer To Group (CTG) Ratio is maintained on the portfolio
• By grouping them with their family members who already hold accounts with us
• By grouping them with their family members post selling liability products to the family members, if they do not have banking relationship with us
• Ensure that optimal levels of Income generating Product Group Holding (IPGH) is reached
• Ensure that within each customer group a minimum number of stipulated Income
• Generating products are sold
• Ensure that the Customer Group profitability is achieved
• Manage Band 1 and 2 customers and ensure that they are moved to Band 3 and above
• Enhance Values within each of the customer groups
• Hand holding and mentoring resources at all levels
• Nurturing PBs on all Job Description of PBs
• Online updation of CRM at every stage of customer contact on the portfolio

Customer Services

• Lobby Management
• Queue handling
• Branch Administration including house keeping, upkeep, etc
• Ensure quality customer service is delivered
• Manage irate customers if required or escalated
• Recording complaints as per the specified process
• Resolving all complaints received (self, branch, other units) within the stipulated TAT’s
• Monitor all complaints received and ensure that staff are closing it within the TAT
• Improve customer communication on closures
• Check with customers if the process of complaint has been managed well
  Preventive complaint management
• Asking for feedback from customers, who are not complaining
• Discussing with staff the importance of getting feedback from customers on a regular basis
• Promoting all direct banking channels and ensuring that the customer is utilizing the same
• Check back on recent customer’s registered to DBC channel and give any specific help required
• Monitor PB, PB-WD are selling aiding customers and are actively selling DBC services
• Responsibility of opening the customer account within the TAT.
• Ensure that all PB’s are dressed as per the dress code & grooming standards.

Operations

• As vault custodian is responsible for all related process checks
• Joint custodian for sys-admin and setup within the branch
• Ensure that password sharing does not happen
• Checking of all account opening forms and authorizing the same before it being sent to CPU
• Monitor CPU TAT’s
• Ensure certification of documentation required for opening and maintaining customer accounts
• Exceptions
• Check Dummy a/c monitoring
• Error free documentation for all account opening and all customer instructions (Stop payments, FD Closure, etc)
• Monitor and audit internally if this is being followed by all concerned sales staff
• Maintaining Tatkal kits as per laid down process
• Monitor lockers allocation and all other related operations
• Submission of daily e-schedule indicating the third party sales done
• Updation of LTS for the asset leads generated
• Monitor the same for all PB’s
• Updation of weed-out database on the portal
• Authorise all PB transactions and ensure that proper process has been followed
• Check all finware reports and action the same (CH 123, CH 167, BA 001, CH 180, ST 044, ST 043, SM 108, etc)
• Monitoring branch stationery (other than security stationery) requirement and ensure that the same has been indented for.
• Ensure that Branch batch is closed within 3 hrs of closure of branch limit.
• Checking of deliverable tally register
• All death claims to be settled within 15 days of submission of all documents
• Interface Entries: To ensure that all interface entries are authorized within the TAT and no entry is left unauthorized.
• Instant Accounts: To ensure that all instant a/cs are activated within 48 hours of dispatch

Walk-in Details:

Walk-in Date: 20th January 2026

Time: 3.00 PM – 5.30 PM

Interview Address:

HDFC Bank No 37/953,
2nd Phase, 24th Main,
JP Nagar, Bangalore – 560062.

About HDFC Bank:

HDFC Bank Limited is a leading Indian banking and financial services company. It was one of the first private sector banks to be approved in India and is headquartered in Mumbai. HDFC Bank offers a wide range of financial products and services for both retail and corporate customers